Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Swapping phones conflict

I tried to swap two phones (using a dummy MAC in the process), but I'm running into the following error.  I've tried tracking down the device in question but with no luck.  I'm using Cisco Call Manager 4.1(3)

"The MAC address you entered is already assigned to the following device(s):

3133_SEP001818FD515CC

Please check the MAC address for each device and make sure it is correct."

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: Swapping phones conflict

Hi


That device name looks like a UDP - if you convert phones to UDPs, they get the username_phonename format. I'm guessing 3133 is a user that had SEP001818FD515CC associated.

At any rate, check under Device/Device Settings/Device Profile, I guess that UDP must refer to one of the phones you are renaming in some way?

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
1 REPLY
Super Bronze

Re: Swapping phones conflict

Hi


That device name looks like a UDP - if you convert phones to UDPs, they get the username_phonename format. I'm guessing 3133 is a user that had SEP001818FD515CC associated.

At any rate, check under Device/Device Settings/Device Profile, I guess that UDP must refer to one of the phones you are renaming in some way?

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
263
Views
0
Helpful
1
Replies