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New Member

Switchboard New Calls

We have a 7970 at the operator console and have a dilema. They need to be able to make a new call (dial out) even if a call is coming in. So in essence, even if 2 or 3 calls are coming in at once they need to be able to dial out to make a call before they answer the incoming. Is this possible or do they need to answer the incoming and put those on hold first?

Thanks

2 REPLIES
Hall of Fame Super Gold

Re: Switchboard New Calls

Do you have CM and if so which version? There are multipleway this can be done, new call softkey, configuring additional button/extensions, etc.

New Member

Re: Switchboard New Calls

Sorry - yes - CM 5.1.

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