Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

switchover between CUE AA and live receptionist

Hello,

is there any way the oprator can easily let the AA answer the call when the oprator go to washroom or somewhere, and after come back, turn off AA

thanks

5 REPLIES
Bronze

Re: switchover between CUE AA and live receptionist

As long as the first line on the phone is the main number for inbound calls, have the receptionist use the CFwdALL feature to the AA pilot number.

Hall of Fame Super Gold

Re: switchover between CUE AA and live receptionist

And if the first line is not the the main number, press the line button before CFwdALL, so that it will be set on that line.

Bronze

Re: switchover between CUE AA and live receptionist

Paolo,

Does that actually work now in newer versions of CCM/CME? The CFwdALL feature, selecting a softkey on the phone, has only ever worked on the main number from my experience. It's been a gripe of mine for a long time and it seems like such an easy thing to fix for the Cisco developers.

Hall of Fame Super Gold

Re: switchover between CUE AA and live receptionist

Hi,

I have that working with CME 4.1 on the 7941. I have to say, I was happy when I saw a simple thing working in a simple manner for once.

Bronze

Re: switchover between CUE AA and live receptionist

Very cool. Thanks.

89
Views
10
Helpful
5
Replies