System experiencing high cpu utilization

Moule Ayalew · ‎12-30-2013

I have Cisco Communications Manager Express on Cisco 3845 and I am getting the following error

000739: *Dec 31 10:39:07: %IVR-3-LOW_CPU_RESOURCE: IVR: System experiencing high cpu utilization (98/100).

Call (callID=118544) is rejected.

and all our IP phones are not working.

I run sh processes cpu and I get the following

CPU utilization for five seconds: 99%/8%; one minute: 98%; five minutes: 96%

PID Runtime(uS) Invoked uSecs 5Sec 1Min 5Min TTY Process

1 1360000 935 1454 0.23% 0.17% 0.11% 0 Chunk Manager

2 28000 246 113 0.00% 0.00% 0.00% 0 Load Meter

3 64000 179 357 0.23% 0.06% 0.01% 706 SSH Process

4 0 2 0 0.00% 0.00% 0.00% 0 EDDRI_MAIN

5 3328000 238 13983 0.00% 0.35% 0.29% 0 Check heaps

6 16000 84 190 0.00% 0.00% 0.00% 0 Pool Manager

7 0 1 0 0.00% 0.00% 0.00% 0 DiscardQ Backgro

8 0 2 0 0.00% 0.00% 0.00% 0 Timers

9 0 1 0 0.00% 0.00% 0.00% 0 License Client N

10 0 1 0 0.00% 0.00% 0.00% 0 IPC Process leve

11 0 22 0 0.00% 0.00% 0.00% 0 IPC Dynamic Cach

12 0 1 0 0.00% 0.00% 0.00% 0 IPC Zone Manager

13 4000 248 16 0.00% 0.00% 0.00% 0 IPC Service NonC

14 0 1203 0 0.00% 0.00% 0.00% 0 IPC Periodic Tim

15 12000 1203 9 0.00% 0.00% 0.00% 0 IPC Deferred Por

16 0 1 0 0.00% 0.00% 0.00% 0 IPC Seat Manager

17 0 1 0 0.00% 0.00% 0.00% 0 IPC Seat Control

18 4000 249 16 0.00% 0.00% 0.00% 0 IPC Loadometer

19 0 1 0 0.00% 0.00% 0.00% 0 OIR Handler

20 0 1 0 0.00% 0.00% 0.00% 0 Crash writer

21 164000 246 666 0.00% 0.01% 0.00% 0 Environmental mo

22 8916000 11688 762 0.47% 0.69% 0.66% 0 Skinny Msg Serve

23 160000 1279 125 0.00% 0.01% 0.00% 0 ARP Input

24 48000 1322 36 0.00% 0.00% 0.00% 0 ARP Background

25 0 2 0 0.00% 0.00% 0.00% 0 ATM Idle Timer

26 0 1 0 0.00% 0.00% 0.00% 0 AAA_SERVER_DEADT

27 0 1 0 0.00% 0.00% 0.00% 0 Policy Manager

28 0 39 0 0.00% 0.00% 0.00% 0 DDR Timers

29 0 5 0 0.00% 0.00% 0.00% 0 Entity MIB API

30 16000 336 47 0.00% 0.00% 0.00% 0 EEM ED Syslog

31 0 2 0 0.00% 0.00% 0.00% 0 PrstVbl

32 0 2 0 0.00% 0.00% 0.00% 0 Serial Backgroun

33 0 1 0 0.00% 0.00% 0.00% 0 RO Notify Timers

34 0 1 0 0.00% 0.00% 0.00% 0 RMI RM Notify Wa

35 0 2 0 0.00% 0.00% 0.00% 0 SMART

36 20000 1225 16 0.00% 0.00% 0.00% 0 GraphIt

37 0 2 0 0.00% 0.00% 0.00% 0 Dialer event

38 0 1 0 0.00% 0.00% 0.00% 0 SERIAL A'detect

39 0 2 0 0.00% 0.00% 0.00% 0 XML Proxy Client

40 0 1 0 0.00% 0.00% 0.00% 0 Critical Bkgnd

41 1548000 1229 1259 0.23% 0.12% 0.12% 0 Net Background

42 0 3 0 0.00% 0.00% 0.00% 0 IDB Work

43 12000 424 28 0.00% 0.00% 0.00% 0 Logger

44 16000 1215 13 0.00% 0.00% 0.00% 0 TTY Background

45 15340000 1239 12380 1.19% 1.21% 1.19% 0 Per-Second Jobs

PID Runtime(uS) Invoked uSecs 5Sec 1Min 5Min TTY Process

46 64000 280 228 0.00% 0.00% 0.00% 0 IF-MGR control p

47 0 310 0 0.00% 0.00% 0.00% 0 IF-MGR event pro

48 0 1 0 0.00% 0.00% 0.00% 0 Inode Table Dest

49 0 2 0 0.00% 0.00% 0.00% 0 cpf_msg_holdq_pr

50 0 1 0 0.00% 0.00% 0.00% 0 cpf_msg_rcvq_pro

51 0 1 0 0.00% 0.00% 0.00% 0 Crypto PKI-HA

52 0 1 0 0.00% 0.00% 0.00% 0 IKE HA Mgr

53 0 1 0 0.00% 0.00% 0.00% 0 IPSEC HA Mgr

54 0 2 0 0.00% 0.00% 0.00% 0 rf task

55 0 1 0 0.00% 0.00% 0.00% 0 RF High Priority

56 0 1 0 0.00% 0.00% 0.00% 0 Net Input

57 112000 248 451 0.00% 0.00% 0.00% 0 Compute load avg

58 368000 22 16727 0.00% 0.02% 0.00% 0 Per-minute Jobs

59 0 1 0 0.00% 0.00% 0.00% 0 AggMgr Process

60 0 1 0 0.00% 0.00% 0.00% 0 Token Daemon

61 0 9 0 0.00% 0.00% 0.00% 0 Transport Port A

62 44000 374 117 0.07% 0.00% 0.00% 0 HC Counter Timer

63 0 1 0 0.00% 0.00% 0.00% 0 dev_device_inser

64 0 1 0 0.00% 0.00% 0.00% 0 dev_device_remov

65 0 208 0 0.00% 0.00% 0.00% 0 mxt5100

66 0 1 0 0.00% 0.00% 0.00% 0 sal_dpc_process

67 0 1 0 0.00% 0.00% 0.00% 0 ARL Table Manage

68 24000 6 4000 0.00% 0.00% 0.00% 0 ESWPPM

69 0 2 0 0.00% 0.00% 0.00% 0 Eswilp Storm Con

70 0 2 0 0.00% 0.00% 0.00% 0 ESWILPPM

71 0 2 0 0.00% 0.00% 0.00% 0 Eswilp Storm Con

72 88000 4905 17 0.00% 0.00% 0.00% 0 Netclock Backgro

73 0 89 0 0.00% 0.00% 0.00% 0 SM Monitor

74 0 2 0 0.00% 0.00% 0.00% 0 VNM DSPRM MAIN

75 0 1 0 0.00% 0.00% 0.00% 0 DSPFARM DSP READ

76 4000 155 25 0.00% 0.00% 0.00% 0 FLEX DNLD MAIN

77 0 1 0 0.00% 0.00% 0.00% 0 HDV background

78 0 2 0 0.00% 0.00% 0.00% 0 Bryce I2C CMD Qu

79 212000 4 53000 0.00% 0.00% 0.00% 0 USB Startup

80 0 2 0 0.00% 0.00% 0.00% 0 VMI Background

81 0 1 0 0.00% 0.00% 0.00% 0 RF_INTERDEV_DELA

82 0 1 0 0.00% 0.00% 0.00% 0 RF_INTERDEV_SCTP

83 607436000 136610 4446 41.67% 42.84% 46.18% 0 CCSIP-REGISTER

84 20000 1226 16 0.00% 0.00% 0.00% 0 Ether-Switch RBC

85 0 1 0 0.00% 0.00% 0.00% 0 AAL2CPS TIMER_CU

86 0 1 0 0.00% 0.00% 0.00% 0 IGMP Snooping Pr

87 0 1 0 0.00% 0.00% 0.00% 0 IGMP Snooping Re

88 0 2 0 0.00% 0.00% 0.00% 0 Call Management

89 0 1 0 0.00% 0.00% 0.00% 0 CF_INTERDEV_SCTP

90 0 1 0 0.00% 0.00% 0.00% 0 Async write proc

91 0 1 0 0.00% 0.00% 0.00% 0 Async write proc

92 0 1 0 0.00% 0.00% 0.00% 0 Async write proc

PID Runtime(uS) Invoked uSecs 5Sec 1Min 5Min TTY Process

93 0 1 0 0.00% 0.00% 0.00% 0 Async write proc

94 0 23 0 0.00% 0.00% 0.00% 0 DFS flush period

95 0 5 0 0.00% 0.00% 0.00% 0 Switch Link Moni

97 8000 1327 6 0.00% 0.00% 0.00% 0 Crypto Device Up

98 0 2 0 0.00% 0.00% 0.00% 0 Multi-ISA Event

99 0 1 0 0.00% 0.00% 0.00% 0 Multi-ISA Cleanu

100 4000 27 148 0.00% 0.00% 0.00% 0 crypto engine pr

101 20000 1327 15 0.00% 0.00% 0.00% 0 Kontrol Common H

102 0 1320 0 0.00% 0.00% 0.00% 0 linktest

103 0 2 0 0.00% 0.00% 0.00% 0 Dot11 Mgmt & Ass

104 0 2 0 0.00% 0.00% 0.00% 0 Dot11 aaa proces

105 4000 23 173 0.00% 0.00% 0.00% 0 pmkid

106 0 2 0 0.00% 0.00% 0.00% 0 Dot11 auth Dot1x

107 0 1 0 0.00% 0.00% 0.00% 0 Dot11 Mac Auth

108 0 2 0 0.00% 0.00% 0.00% 0 Dot1x Mgr Proces

109 0 1 0 0.00% 0.00% 0.00% 0 MAB Framework

110 0 1 0 0.00% 0.00% 0.00% 0 EAP Framework

111 0 2 0 0.00% 0.00% 0.00% 0 DTP Protocol

112 4000 1309 3 0.00% 0.00% 0.00% 0 PI MATM Aging Pr

113 0 133 0 0.00% 0.00% 0.00% 0 EtherChnl

114 0 2 0 0.00% 0.00% 0.00% 0 Ethernet CFM

115 12000 1278 9 0.00% 0.00% 0.00% 0 Ethernet Timer C

116 4000 6 666 0.00% 0.00% 0.00% 0 AAA Server

117 84000 260 323 0.00% 0.00% 0.00% 0 AAA ACCT Proc

118 4000 8 500 0.00% 0.00% 0.00% 0 ACCT Periodic Pr

119 0 2 0 0.00% 0.00% 0.00% 0 AAA System Acct

120 52000 355 146 0.00% 0.00% 0.00% 0 CDP Protocol

121 0 2 0 0.00% 0.00% 0.00% 0 AAA Dictionary R

122 0 2 0 0.00% 0.00% 0.00% 0 Ethernet OAM Pro

123 0 2 0 0.00% 0.00% 0.00% 0 CEF switching ba

124 0 1 0 0.00% 0.00% 0.00% 0 ADJ NSF process

125 4000 28 142 0.00% 0.00% 0.00% 0 ADJ resolve proc

126 0 2 0 0.00% 0.00% 0.00% 0 ATM OAM Input

127 0 2 0 0.00% 0.00% 0.00% 0 ATM OAM TIMER

128 0 2 0 0.00% 0.00% 0.00% 0 IPAM/ODAP Events

129 408000 38503 10 0.07% 0.05% 0.06% 0 IPAM Manager

130 0 2 0 0.00% 0.00% 0.00% 0 IPAM Events

131 8000 22 363 0.00% 0.00% 0.00% 0 IP ARP Adjacency

132 0 1 0 0.00% 0.00% 0.00% 0 IP ARP Retry Age

133 87508000 161800 540 10.95% 12.75% 10.20% 0 IP Input

134 0 1 0 0.00% 0.00% 0.00% 0 ICMP event handl

135 0 3 0 0.00% 0.00% 0.00% 0 PIM register asy

136 0 1 0 0.00% 0.00% 0.00% 0 IPv6 ping proces

137 0 1 0 0.00% 0.00% 0.00% 0 LSP Tunnel FRR

138 0 1 0 0.00% 0.00% 0.00% 0 MPLS Auto-Tunnel

139 4000 6 666 0.00% 0.00% 0.00% 0 MOP Protocols

140 0 3 0 0.00% 0.00% 0.00% 0 PPP SIP

PID Runtime(uS) Invoked uSecs 5Sec 1Min 5Min TTY Process

141 0 2 0 0.00% 0.00% 0.00% 0 PPP Bind

142 0 2 0 0.00% 0.00% 0.00% 0 PPP IP Route

144 0 1 0 0.00% 0.00% 0.00% 0 SSS Manager

145 0 1 0 0.00% 0.00% 0.00% 0 SSS Policy Manag

146 0 1 0 0.00% 0.00% 0.00% 0 SSS Feature Mana

147 84000 5161 16 0.07% 0.00% 0.00% 0 SSS Feature Time

148 124000 2619 47 0.00% 0.00% 0.00% 0 Spanning Tree

149 0 1 0 0.00% 0.00% 0.00% 0 X.25 Encaps Mana

150 4000 40 100 0.00% 0.00% 0.00% 0 SSM connection m

151 0 1 0 0.00% 0.00% 0.00% 0 AC Switch

152 0 5 0 0.00% 0.00% 0.00% 0 Authentication P

153 0 1 0 0.00% 0.00% 0.00% 0 Auth-proxy AAA B

154 0 2 0 0.00% 0.00% 0.00% 0 EAPoUDP Process

155 0 2 0 0.00% 0.00% 0.00% 0 IP Host Track Pr

156 0 2 0 0.00% 0.00% 0.00% 0 KRB5 AAA

157 0 2 0 0.00% 0.00% 0.00% 0 Ethernet LMI

158 4000 29 137 0.00% 0.00% 0.00% 0 CEF background p

159 0 1 0 0.00% 0.00% 0.00% 0 IP Traceroute

160 4000 48 83 0.00% 0.00% 0.00% 0 IP Background

161 12000 45 266 0.00% 0.00% 0.00% 0 IP Connected Rou

162 8000 18 444 0.00% 0.00% 0.00% 0 IP RIB Update

163 0 1 0 0.00% 0.00% 0.00% 0 IPC UDP Input

164 0 1 0 0.00% 0.00% 0.00% 0 Asy FS Helper

165 40000 23 1739 0.00% 0.00% 0.00% 0 Licensing Auto U

167 0 5 0 0.00% 0.00% 0.00% 0 ADJ background

168 0 1 0 0.00% 0.00% 0.00% 0 Socket Timers

169 0 2 0 0.00% 0.00% 0.00% 0 Dot1x Supplicant

170 0 2 0 0.00% 0.00% 0.00% 0 Dot1x Supplicant

171 0 2 0 0.00% 0.00% 0.00% 0 Dot1x Supplicant

172 0 9 0 0.00% 0.00% 0.00% 0 L2MM

173 0 1 0 0.00% 0.00% 0.00% 0 MRD

174 0 1 0 0.00% 0.00% 0.00% 0 IGMPSN

175 0 2 0 0.00% 0.00% 0.00% 0 RLM groups Proce

176 0 2 0 0.00% 0.00% 0.00% 0 L2X Switching Ev

177 0 1 0 0.00% 0.00% 0.00% 0 ac_atm_state_eve

178 0 2 0 0.00% 0.00% 0.00% 0 SCTP Main Proces

179 0 1 0 0.00% 0.00% 0.00% 0 SNMP Timers

180 0 1 0 0.00% 0.00% 0.00% 0 IUA Main Process

181 20000 1309 15 0.00% 0.00% 0.00% 0 RUDPV1 Main Proc

182 0 1 0 0.00% 0.00% 0.00% 0 bsm_timers

183 12000 1320 9 0.00% 0.00% 0.00% 0 bsm_xmt_proc

184 0 2 0 0.00% 0.00% 0.00% 0 PPP Compress Inp

185 0 2 0 0.00% 0.00% 0.00% 0 PPP Compress Res

186 76000 461 164 0.00% 0.00% 0.00% 0 TCP Timer

187 0 6 0 0.00% 0.00% 0.00% 0 TCP Protocols

188 0 1 0 0.00% 0.00% 0.00% 0 COPS

189 0 2 0 0.00% 0.00% 0.00% 0 Dialer Forwarder

PID Runtime(uS) Invoked uSecs 5Sec 1Min 5Min TTY Process

190 4000 3 1333 0.00% 0.00% 0.00% 0 Flow Exporter Ti

191 16000 43 372 0.00% 0.00% 0.00% 0 HTTP CORE

192 0 11 0 0.00% 0.00% 0.00% 0 Collection proce

193 0 2 0 0.00% 0.00% 0.00% 0 Multicast Offloa

194 0 3 0 0.00% 0.00% 0.00% 0 MFIB Master back

195 0 1 0 0.00% 0.00% 0.00% 0 RARP Input

196 0 18 0 0.00% 0.00% 0.00% 0 static

197 0 1 0 0.00% 0.00% 0.00% 0 IP IRDP

198 0 1 0 0.00% 0.00% 0.00% 0 LAPB Process

199 0 1 0 0.00% 0.00% 0.00% 0 IPv6 Inspect Tim

200 0 2 0 0.00% 0.00% 0.00% 0 LFDp Input Proc

201 0 2 0 0.00% 0.00% 0.00% 0 PPP NBF

202 4000 1226 3 0.00% 0.00% 0.00% 0 PfR BR Learn

203 0 1 0 0.00% 0.00% 0.00% 0 PAD InCall

204 0 2 0 0.00% 0.00% 0.00% 0 X.25 Background

205 0 1 0 0.00% 0.00% 0.00% 0 MQC Flow Event B

206 0 2 0 0.00% 0.00% 0.00% 0 HQF Shaper Backg

207 0 3 0 0.00% 0.00% 0.00% 0 RBSCP Background

208 0 3 0 0.00% 0.00% 0.00% 0 VPDN call manage

209 0 1 0 0.00% 0.00% 0.00% 0 IPS Process

210 0 2 0 0.00% 0.00% 0.00% 0 IPS Auto Update

211 0 2 0 0.00% 0.00% 0.00% 0 SDEE Management

212 32000 2551 12 0.00% 0.00% 0.00% 0 Inspect process

213 0 1 0 0.00% 0.00% 0.00% 0 LICENSE AGENT

214 0 88 0 0.00% 0.00% 0.00% 0 FW DP Inspect pr

215 12000 2551 4 0.00% 0.00% 0.00% 0 CCE DP URLF cach

217 0 2 0 0.00% 0.00% 0.00% 0 URL filter proc

218 0 1 0 0.00% 0.00% 0.00% 0 Select Timers

219 8000 2 4000 0.00% 0.00% 0.00% 0 HTTP Process

220 0 2 0 0.00% 0.00% 0.00% 0 CIFS API Process

221 0 2 0 0.00% 0.00% 0.00% 0 CIFS Proxy Proce

222 8000 3 2666 0.00% 0.00% 0.00% 0 Crypto HW Proc

223 100000 2 50000 0.00% 0.00% 0.00% 0 CCVPM_HDSPRM

224 0 55 0 0.00% 0.00% 0.00% 0 CRM_CALL_UPDATE_

225 0 4 0 0.00% 0.00% 0.00% 0 HDA DSPRM MAIN

226 0 2 0 0.00% 0.00% 0.00% 0 STUN_APP

227 0 1 0 0.00% 0.00% 0.00% 0 STUN_TEST

229 0 2 0 0.00% 0.00% 0.00% 0 AAA Cached Serve

230 0 2 0 0.00% 0.00% 0.00% 0 ENABLE AAA

231 0 1 0 0.00% 0.00% 0.00% 0 EM Background Pr

232 0 1 0 0.00% 0.00% 0.00% 0 IDMGR CORE

233 0 1 0 0.00% 0.00% 0.00% 0 Key chain liveke

234 0 2 0 0.00% 0.00% 0.00% 0 LINE AAA

235 24000 132 181 0.00% 0.00% 0.00% 0 LOCAL AAA

236 0 4 0 0.00% 0.00% 0.00% 0 MPLS Auto Mesh P

237 0 2 0 0.00% 0.00% 0.00% 0 TPLUS

238 0 2 0 0.00% 0.00% 0.00% 0 VSP_MGR

PID Runtime(uS) Invoked uSecs 5Sec 1Min 5Min TTY Process

239 0 1 0 0.00% 0.00% 0.00% 0 FW_TEST_TRP

240 0 1 0 0.00% 0.00% 0.00% 0 EPM MAIN PROCESS

241 0 3 0 0.00% 0.00% 0.00% 0 Crypto WUI

242 0 2 0 0.00% 0.00% 0.00% 0 Crypto Support

243 0 1 0 0.00% 0.00% 0.00% 0 IPSECv6 PS Proc

244 28000 981 28 0.00% 0.00% 0.00% 0 FLEX DSPRM MAIN

245 8000 487 16 0.00% 0.00% 0.00% 0 FLEX DSP KEEPALI

246 360000 1043 345 0.00% 0.00% 0.00% 0 CCVPM_HTSP

247 0 2 0 0.00% 0.00% 0.00% 0 VPM_MWI_BACKGROU

248 0 1 0 0.00% 0.00% 0.00% 0 CCVPM_R2

249 0 1 0 0.00% 0.00% 0.00% 0 EPHONE MWI Refre

250 0 2 0 0.00% 0.00% 0.00% 0 FB/KS Log HouseK

251 0 2 0 0.00% 0.00% 0.00% 0 EPHONE MWI BG Pr

252 0 1 0 0.00% 0.00% 0.00% 0 Skinny HW confer

253 0 46 0 0.00% 0.00% 0.00% 0 VOICE REG BG Pro

254 0 1 0 0.00% 0.00% 0.00% 0 Presence Process

255 0 1 0 0.00% 0.00% 0.00% 0 CCSWVOICE

257 0 1 0 0.00% 0.00% 0.00% 0 http client proc

259 0 1 0 0.00% 0.00% 0.00% 0 QOS_MODULE_MAIN

260 0 1 0 0.00% 0.00% 0.00% 0 RPMS_PROC_MAIN

261 0 1 0 0.00% 0.00% 0.00% 0 VoIP AAA

262 4000 2 2000 0.00% 0.00% 0.00% 0 Dialog Manager

263 0 4 0 0.00% 0.00% 0.00% 0 Crypto CA

264 0 1 0 0.00% 0.00% 0.00% 0 Crypto PKI-CRL

265 0 1 0 0.00% 0.00% 0.00% 0 encrypt proc

266 668000 50 13360 0.00% 0.00% 0.00% 0 crypto sw pk pro

267 0 1 0 0.00% 0.00% 0.00% 0 Crypto INT

268 0 3 0 0.00% 0.00% 0.00% 0 Crypto IKE Dispa

269 0 3 0 0.00% 0.00% 0.00% 0 Crypto IKMP

270 0 1 0 0.00% 0.00% 0.00% 0 IPSEC manual key

271 28000 69 405 0.00% 0.00% 0.00% 0 IPSEC key engine

272 0 1 0 0.00% 0.00% 0.00% 0 CRYPTO QoS proce

273 0 6 0 0.00% 0.00% 0.00% 0 Crypto ACL

274 0 1 0 0.00% 0.00% 0.00% 0 Crypto PAS Proc

275 0 1 0 0.00% 0.00% 0.00% 0 GDOI GM Process

276 0 1 0 0.00% 0.00% 0.00% 0 UNICAST REKEY

277 0 1 0 0.00% 0.00% 0.00% 0 UNICAST REKEY AC

278 108000 6594 16 0.00% 0.00% 0.00% 0 Atheros LED Ctro

279 0 2 0 0.00% 0.00% 0.00% 0 Control-plane ho

280 12000 761 15 0.00% 0.00% 0.00% 0 PM Callback

281 0 1 0 0.00% 0.00% 0.00% 0 Licensing MIB pr

282 0 1 0 0.00% 0.00% 0.00% 0 DATA Transfer Pr

283 0 1 0 0.00% 0.00% 0.00% 0 DATA Collector

284 36000 288 125 0.07% 0.00% 0.00% 0 AAA SEND STOP EV

285 0 2 0 0.00% 0.00% 0.00% 0 EEM ED Track

286 0 3 0 0.00% 0.00% 0.00% 0 EEM ED Resource

287 0 2 0 0.00% 0.00% 0.00% 0 EEM ED Routing

PID Runtime(uS) Invoked uSecs 5Sec 1Min 5Min TTY Process

288 0 133 0 0.00% 0.00% 0.00% 0 RMON Recycle Pro

289 0 2 0 0.00% 0.00% 0.00% 0 RMON Deferred Se

290 0 1 0 0.00% 0.00% 0.00% 0 Syslog Traps

291 4000 42 95 0.00% 0.00% 0.00% 0 Crypto cTCP proc

292 32000 1218 26 0.00% 0.00% 0.00% 0 trunk conditioni

293 0 1 0 0.00% 0.00% 0.00% 0 trunk conditioni

294 16000 1328 12 0.00% 0.00% 0.00% 0 CME Extension Mo

295 12000 2 6000 0.00% 0.00% 0.00% 0 VLAN Manager

296 0 112 0 0.00% 0.00% 0.00% 0 IPv6 IDB

297 0 1 0 0.00% 0.00% 0.00% 0 IP SLAs Ethernet

299 4000 148 27 0.00% 0.00% 0.00% 0 EEM Server

300 0 2 0 0.00% 0.00% 0.00% 0 EEM Policy Direc

301 0 2 0 0.00% 0.00% 0.00% 0 EEM ED CLI

302 0 3 0 0.00% 0.00% 0.00% 0 EEM ED Counter

303 0 3 0 0.00% 0.00% 0.00% 0 EEM ED Interface

304 0 3 0 0.00% 0.00% 0.00% 0 EEM ED IOSWD

305 0 3 0 0.00% 0.00% 0.00% 0 EEM ED None

306 0 3 0 0.00% 0.00% 0.00% 0 EEM ED OIR

307 0 4 0 0.00% 0.00% 0.00% 0 EEM ED RF

308 0 3 0 0.00% 0.00% 0.00% 0 EEM ED SNMP

309 0 2 0 0.00% 0.00% 0.00% 0 EEM ED SNMP Noti

310 0 37 0 0.00% 0.00% 0.00% 0 EEM ED Timer

311 0 3 0 0.00% 0.00% 0.00% 0 EEM ED Ipsla

312 0 3 0 0.00% 0.00% 0.00% 0 EEM ED SNMP Obje

313 0 3 0 0.00% 0.00% 0.00% 0 EEM ED Test

314 0 3 0 0.00% 0.00% 0.00% 0 EEM ED Config

315 0 3 0 0.00% 0.00% 0.00% 0 EEM ED Env

316 0 3 0 0.00% 0.00% 0.00% 0 EM ED GOLD

317 0 2 0 0.00% 0.00% 0.00% 0 EEM ED Nf

318 112000 315 355 0.00% 0.00% 0.00% 0 Syslog

319 0 3 0 0.00% 0.00% 0.00% 0 EEM ED RPC

320 0 2 0 0.00% 0.00% 0.00% 0 MRIB Process

321 0 22 0 0.00% 0.00% 0.00% 0 Key Proc

322 0 1 0 0.00% 0.00% 0.00% 0 tHUB

323 0 3 0 0.00% 0.00% 0.00% 0 SSH Event handle

324 84000 5244 16 0.07% 0.00% 0.00% 0 e1t1 Framer back

325 1952000 105220 18 0.23% 0.23% 0.23% 0 CH_GT96K Backgro

326 16000 119 134 0.00% 0.00% 0.00% 0 Call Progress No

327 132000 132 1000 0.00% 0.02% 0.01% 0 ISDN

328 0 1 0 0.00% 0.00% 0.00% 0 VSTAT CSR format

329 0 5 0 0.00% 0.00% 0.00% 0 VSTATS Timer Mgt

330 0 2 0 0.00% 0.00% 0.00% 0 ISDN Timer

331 0 9 0 0.00% 0.00% 0.00% 0 ISDNMIB Backgrou

332 0 19 0 0.00% 0.00% 0.00% 0 CallMIB Backgrou

333 12000 657 18 0.00% 0.00% 0.00% 0 ISDN From Driver

334 12000 1317 9 0.00% 0.00% 0.00% 0 TRP_PSEUDOTIMER

335 8000 236 33 0.00% 0.00% 0.00% 0 Resource Monitor

PID Runtime(uS) Invoked uSecs 5Sec 1Min 5Min TTY Process

336 0 3 0 0.00% 0.00% 0.00% 0 TRPAPP

337 28000 131 213 0.00% 0.00% 0.00% 0 CC-API_VCM

338 0 2 0 0.00% 0.00% 0.00% 0 confmsp

339 4000 6 666 0.00% 0.00% 0.00% 0 VOIP_RTCP

340 4000 6 666 0.00% 0.00% 0.00% 0 Session Applicat

341 200000 848 235 0.00% 0.00% 0.00% 0 DSMP

342 836000 1161 720 0.00% 0.04% 0.05% 0 VTSP

343 24000 159 150 0.00% 0.00% 0.00% 0 TSP

344 0 2 0 0.00% 0.00% 0.00% 0 swmtp_msp

345 0 1 0 0.00% 0.00% 0.00% 0 lib_off_app

346 0 2 0 0.00% 0.00% 0.00% 0 Voice Player

347 0 1 0 0.00% 0.00% 0.00% 0 Media Record

348 0 1 0 0.00% 0.00% 0.00% 0 Resource Measure

349 8000 2 4000 0.00% 0.00% 0.00% 0 CCH323_CT

350 0 1 0 0.00% 0.00% 0.00% 0 CCH323_DNS

351 244388000 198474 1231 6.63% 11.14% 15.48% 0 CCSIP_SPI_CONTRO

352 0 1 0 0.00% 0.00% 0.00% 0 CCSIP_DNS

353 207396000 203805 1017 7.35% 10.69% 13.59% 0 CCSIP_UDP_SOCKET

354 4000 2 2000 0.00% 0.00% 0.00% 0 CCSIP_TCP_SOCKET

355 0 4 0 0.00% 0.00% 0.00% 0 CCSIP_TLS_SOCKET

356 0 23 0 0.00% 0.00% 0.00% 0 RTPSPI

357 0 2 0 0.00% 0.00% 0.00% 0 CCFRF11_CT

358 4000 2 2000 0.00% 0.00% 0.00% 0 CCAAL2_CT

359 8000 28 285 0.00% 0.00% 0.00% 0 voice file acct

360 48000 2556 18 0.00% 0.00% 0.00% 0 IP NAT Ager

361 0 1 0 0.00% 0.00% 0.00% 0 IP NAT WLAN

362 0 2 0 0.00% 0.00% 0.00% 0 IP VFR proc

363 832000 40612 20 0.07% 0.08% 0.07% 0 PPP manager

364 448000 40612 11 0.07% 0.04% 0.03% 0 PPP Events

365 4000 1314 3 0.00% 0.00% 0.00% 0 Multilink PPP

366 0 2 0 0.00% 0.00% 0.00% 0 Multilink event

369 264000 742 355 0.00% 0.01% 0.00% 0 RADIUS

370 0 2 0 0.00% 0.00% 0.00% 0 Skinny MOH Event

371 72000 169 426 0.00% 0.00% 0.00% 0 Skinny Socket Se

372 0 119 0 0.00% 0.00% 0.00% 0 Web Write Housek

373 0 1 0 0.00% 0.00% 0.00% 0 IPv6 Address

374 0 2 0 0.00% 0.00% 0.00% 0 MWI-APP

376 84000 1392 60 0.00% 0.00% 0.00% 0 NTP

377 80000 967 82 0.00% 0.00% 0.00% 0 ISDN L2 Process

378 4000 63 63 0.00% 0.00% 0.00% 0 ISDN L3 Timer Pr

379 16000 623 25 0.00% 0.00% 0.00% 0 ISDN L2D SRQ Pro

380 0 22 0 0.00% 0.00% 0.00% 0 IPv6 Input

381 0 1 0 0.00% 0.00% 0.00% 0 IPv6 ND

382 96000 5248 18 0.07% 0.01% 0.00% 0 MLD

383 0 3 0 0.00% 0.00% 0.00% 0 IPv6 RIB Event H

384 20000 57 350 0.00% 0.00% 0.00% 0 RIP Router

385 0 1 0 0.00% 0.00% 0.00% 0 cpf_process_tpQ

PID Runtime(uS) Invoked uSecs 5Sec 1Min 5Min TTY Process

386 4000 238 16 0.00% 0.00% 0.00% 0 RIP Send

387 40000 371 107 0.00% 0.00% 0.00% 0 RIP Timers

Could anybody help how I can resolve this issue? Thanks

Erick Bergquist · ‎12-31-2013

SIP processes are using a lot of CPU.

41% for sip register traffic alone.

Did this work fine previously or new - always a problem?

I would look for call loops and use the trusted voice to only trust sip traffic from
IPs you should be seeing that traffic from. It's possible someone may be flooding your CME system if it is Internet facing.

Start with capturing debug ccsip messages (be careful - might impact router performance worse then it is currently).

Or a packet capture (wireshark) on Internet interface if it is Internet facing to see what may be going on.

If you can disconnect the CME from
Internet for a few minutes and see if CPU settles down. If it does then it is a call loop or something with sip traffic from the Internet.

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Moule Ayalew · ‎12-31-2013

Thank you for the reply. This is new. We've never had such problems before. I will check disconnecting from the internet and see if there are any changes.

Moule Ayalew · ‎12-31-2013

You are right, the CPU utilization dropped when the router was diconnected from the internet. What do you suggest I do to prevent this?

Thanks

Manish Prasad · ‎12-31-2013

First To filter traffic
As suggested above you need to add ip address trusted list , To get only those traffic which is defined under it.

Voice service voip
Ip address trusted list
Ipv4 202.13.23.0 255.255.255.0

Now to find which ip address is a valid address to add under this, you need to run "debug ccsip message "and see from which ip address you are getting Invite (from:) message.

Second for any loop
Run "debug voip ccapi inout" on cme router and see if there is any log indicating %loop% information , then check out for overlapping dial-peer for wrongly pointed destination.

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