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System experiencing high cpu utilization

I have Cisco Communications Manager Express on Cisco 3845 and I am getting the following error

000739: *Dec 31 10:39:07: %IVR-3-LOW_CPU_RESOURCE: IVR: System experiencing high cpu utilization (98/100).

     Call (callID=118544) is rejected.

and all our IP phones are not working.

I run sh processes cpu and I get the following

CPU utilization for five seconds: 99%/8%; one minute: 98%; five minutes: 96%

PID Runtime(uS)     Invoked      uSecs   5Sec   1Min   5Min TTY Process

   1     1360000         935       1454  0.23%  0.17%  0.11%   0 Chunk Manager   

   2       28000         246        113  0.00%  0.00%  0.00%   0 Load Meter      

   3       64000         179        357  0.23%  0.06%  0.01% 706 SSH Process     

   4           0           2          0  0.00%  0.00%  0.00%   0 EDDRI_MAIN      

   5     3328000         238      13983  0.00%  0.35%  0.29%   0 Check heaps     

   6       16000          84        190  0.00%  0.00%  0.00%   0 Pool Manager    

   7           0           1          0  0.00%  0.00%  0.00%   0 DiscardQ Backgro

   8           0           2          0  0.00%  0.00%  0.00%   0 Timers          

   9           0           1          0  0.00%  0.00%  0.00%   0 License Client N

  10           0           1          0  0.00%  0.00%  0.00%   0 IPC Process leve

  11           0          22          0  0.00%  0.00%  0.00%   0 IPC Dynamic Cach

  12           0           1          0  0.00%  0.00%  0.00%   0 IPC Zone Manager

  13        4000         248         16  0.00%  0.00%  0.00%   0 IPC Service NonC

  14           0        1203          0  0.00%  0.00%  0.00%   0 IPC Periodic Tim

  15       12000        1203          9  0.00%  0.00%  0.00%   0 IPC Deferred Por

  16           0           1          0  0.00%  0.00%  0.00%   0 IPC Seat Manager

  17           0           1          0  0.00%  0.00%  0.00%   0 IPC Seat Control

  18        4000         249         16  0.00%  0.00%  0.00%   0 IPC Loadometer  

  19           0           1          0  0.00%  0.00%  0.00%   0 OIR Handler     

  20           0           1          0  0.00%  0.00%  0.00%   0 Crash writer    

  21      164000         246        666  0.00%  0.01%  0.00%   0 Environmental mo

  22     8916000       11688        762  0.47%  0.69%  0.66%   0 Skinny Msg Serve

  23      160000        1279        125  0.00%  0.01%  0.00%   0 ARP Input       

  24       48000        1322         36  0.00%  0.00%  0.00%   0 ARP Background  

  25           0           2          0  0.00%  0.00%  0.00%   0 ATM Idle Timer  

  26           0           1          0  0.00%  0.00%  0.00%   0 AAA_SERVER_DEADT

  27           0           1          0  0.00%  0.00%  0.00%   0 Policy Manager  

  28           0          39          0  0.00%  0.00%  0.00%   0 DDR Timers      

  29           0           5          0  0.00%  0.00%  0.00%   0 Entity MIB API  

  30       16000         336         47  0.00%  0.00%  0.00%   0 EEM ED Syslog   

  31           0           2          0  0.00%  0.00%  0.00%   0 PrstVbl         

  32           0           2          0  0.00%  0.00%  0.00%   0 Serial Backgroun

  33           0           1          0  0.00%  0.00%  0.00%   0 RO Notify Timers

  34           0           1          0  0.00%  0.00%  0.00%   0 RMI RM Notify Wa

  35           0           2          0  0.00%  0.00%  0.00%   0 SMART           

  36       20000        1225         16  0.00%  0.00%  0.00%   0 GraphIt         

  37           0           2          0  0.00%  0.00%  0.00%   0 Dialer event    

  38           0           1          0  0.00%  0.00%  0.00%   0 SERIAL A'detect 

  39           0           2          0  0.00%  0.00%  0.00%   0 XML Proxy Client

  40           0           1          0  0.00%  0.00%  0.00%   0 Critical Bkgnd  

  41     1548000        1229       1259  0.23%  0.12%  0.12%   0 Net Background  

  42           0           3          0  0.00%  0.00%  0.00%   0 IDB Work        

  43       12000         424         28  0.00%  0.00%  0.00%   0 Logger          

  44       16000        1215         13  0.00%  0.00%  0.00%   0 TTY Background  

  45    15340000        1239      12380  1.19%  1.21%  1.19%   0 Per-Second Jobs 

PID Runtime(uS)     Invoked      uSecs   5Sec   1Min   5Min TTY Process

  46       64000         280        228  0.00%  0.00%  0.00%   0 IF-MGR control p

  47           0         310          0  0.00%  0.00%  0.00%   0 IF-MGR event pro

  48           0           1          0  0.00%  0.00%  0.00%   0 Inode Table Dest

  49           0           2          0  0.00%  0.00%  0.00%   0 cpf_msg_holdq_pr

  50           0           1          0  0.00%  0.00%  0.00%   0 cpf_msg_rcvq_pro

  51           0           1          0  0.00%  0.00%  0.00%   0 Crypto PKI-HA   

  52           0           1          0  0.00%  0.00%  0.00%   0 IKE HA Mgr      

  53           0           1          0  0.00%  0.00%  0.00%   0 IPSEC HA Mgr    

  54           0           2          0  0.00%  0.00%  0.00%   0 rf task         

  55           0           1          0  0.00%  0.00%  0.00%   0 RF High Priority

  56           0           1          0  0.00%  0.00%  0.00%   0 Net Input       

  57      112000         248        451  0.00%  0.00%  0.00%   0 Compute load avg

  58      368000          22      16727  0.00%  0.02%  0.00%   0 Per-minute Jobs 

  59           0           1          0  0.00%  0.00%  0.00%   0 AggMgr Process  

  60           0           1          0  0.00%  0.00%  0.00%   0 Token Daemon    

  61           0           9          0  0.00%  0.00%  0.00%   0 Transport Port A

  62       44000         374        117  0.07%  0.00%  0.00%   0 HC Counter Timer

  63           0           1          0  0.00%  0.00%  0.00%   0 dev_device_inser

  64           0           1          0  0.00%  0.00%  0.00%   0 dev_device_remov

  65           0         208          0  0.00%  0.00%  0.00%   0 mxt5100         

  66           0           1          0  0.00%  0.00%  0.00%   0 sal_dpc_process 

  67           0           1          0  0.00%  0.00%  0.00%   0 ARL Table Manage

  68       24000           6       4000  0.00%  0.00%  0.00%   0 ESWPPM          

  69           0           2          0  0.00%  0.00%  0.00%   0 Eswilp Storm Con

  70           0           2          0  0.00%  0.00%  0.00%   0 ESWILPPM        

  71           0           2          0  0.00%  0.00%  0.00%   0 Eswilp Storm Con

  72       88000        4905         17  0.00%  0.00%  0.00%   0 Netclock Backgro

  73           0          89          0  0.00%  0.00%  0.00%   0 SM Monitor      

  74           0           2          0  0.00%  0.00%  0.00%   0 VNM DSPRM MAIN  

  75           0           1          0  0.00%  0.00%  0.00%   0 DSPFARM DSP READ

  76        4000         155         25  0.00%  0.00%  0.00%   0 FLEX DNLD MAIN  

  77           0           1          0  0.00%  0.00%  0.00%   0 HDV background  

  78           0           2          0  0.00%  0.00%  0.00%   0 Bryce I2C CMD Qu

  79      212000           4      53000  0.00%  0.00%  0.00%   0 USB Startup     

  80           0           2          0  0.00%  0.00%  0.00%   0 VMI Background  

  81           0           1          0  0.00%  0.00%  0.00%   0 RF_INTERDEV_DELA

  82           0           1          0  0.00%  0.00%  0.00%   0 RF_INTERDEV_SCTP

  83   607436000      136610       4446 41.67% 42.84% 46.18%   0 CCSIP-REGISTER  

  84       20000        1226         16  0.00%  0.00%  0.00%   0 Ether-Switch RBC

  85           0           1          0  0.00%  0.00%  0.00%   0 AAL2CPS TIMER_CU

  86           0           1          0  0.00%  0.00%  0.00%   0 IGMP Snooping Pr

  87           0           1          0  0.00%  0.00%  0.00%   0 IGMP Snooping Re

  88           0           2          0  0.00%  0.00%  0.00%   0 Call Management 

  89           0           1          0  0.00%  0.00%  0.00%   0 CF_INTERDEV_SCTP

  90           0           1          0  0.00%  0.00%  0.00%   0 Async write proc

  91           0           1          0  0.00%  0.00%  0.00%   0 Async write proc

  92           0           1          0  0.00%  0.00%  0.00%   0 Async write proc

PID Runtime(uS)     Invoked      uSecs   5Sec   1Min   5Min TTY Process

  93           0           1          0  0.00%  0.00%  0.00%   0 Async write proc

  94           0          23          0  0.00%  0.00%  0.00%   0 DFS flush period

  95           0           5          0  0.00%  0.00%  0.00%   0 Switch Link Moni

  97        8000        1327          6  0.00%  0.00%  0.00%   0 Crypto Device Up

  98           0           2          0  0.00%  0.00%  0.00%   0 Multi-ISA Event 

  99           0           1          0  0.00%  0.00%  0.00%   0 Multi-ISA Cleanu

100        4000          27        148  0.00%  0.00%  0.00%   0 crypto engine pr

101       20000        1327         15  0.00%  0.00%  0.00%   0 Kontrol Common H

102           0        1320          0  0.00%  0.00%  0.00%   0 linktest        

103           0           2          0  0.00%  0.00%  0.00%   0 Dot11 Mgmt & Ass

104           0           2          0  0.00%  0.00%  0.00%   0 Dot11 aaa proces

105        4000          23        173  0.00%  0.00%  0.00%   0 pmkid           

106           0           2          0  0.00%  0.00%  0.00%   0 Dot11 auth Dot1x

107           0           1          0  0.00%  0.00%  0.00%   0 Dot11 Mac Auth  

108           0           2          0  0.00%  0.00%  0.00%   0 Dot1x Mgr Proces

109           0           1          0  0.00%  0.00%  0.00%   0 MAB Framework   

110           0           1          0  0.00%  0.00%  0.00%   0 EAP Framework   

111           0           2          0  0.00%  0.00%  0.00%   0 DTP Protocol    

112        4000        1309          3  0.00%  0.00%  0.00%   0 PI MATM Aging Pr

113           0         133          0  0.00%  0.00%  0.00%   0 EtherChnl       

114           0           2          0  0.00%  0.00%  0.00%   0 Ethernet CFM    

115       12000        1278          9  0.00%  0.00%  0.00%   0 Ethernet Timer C

116        4000           6        666  0.00%  0.00%  0.00%   0 AAA Server      

117       84000         260        323  0.00%  0.00%  0.00%   0 AAA ACCT Proc   

118        4000           8        500  0.00%  0.00%  0.00%   0 ACCT Periodic Pr

119           0           2          0  0.00%  0.00%  0.00%   0 AAA System Acct 

120       52000         355        146  0.00%  0.00%  0.00%   0 CDP Protocol    

121           0           2          0  0.00%  0.00%  0.00%   0 AAA Dictionary R

122           0           2          0  0.00%  0.00%  0.00%   0 Ethernet OAM Pro

123           0           2          0  0.00%  0.00%  0.00%   0 CEF switching ba

124           0           1          0  0.00%  0.00%  0.00%   0 ADJ NSF process 

125        4000          28        142  0.00%  0.00%  0.00%   0 ADJ resolve proc

126           0           2          0  0.00%  0.00%  0.00%   0 ATM OAM Input   

127           0           2          0  0.00%  0.00%  0.00%   0 ATM OAM TIMER   

128           0           2          0  0.00%  0.00%  0.00%   0 IPAM/ODAP Events

129      408000       38503         10  0.07%  0.05%  0.06%   0 IPAM Manager    

130           0           2          0  0.00%  0.00%  0.00%   0 IPAM Events     

131        8000          22        363  0.00%  0.00%  0.00%   0 IP ARP Adjacency

132           0           1          0  0.00%  0.00%  0.00%   0 IP ARP Retry Age

133    87508000      161800        540 10.95% 12.75% 10.20%   0 IP Input        

134           0           1          0  0.00%  0.00%  0.00%   0 ICMP event handl

135           0           3          0  0.00%  0.00%  0.00%   0 PIM register asy

136           0           1          0  0.00%  0.00%  0.00%   0 IPv6 ping proces

137           0           1          0  0.00%  0.00%  0.00%   0 LSP Tunnel FRR  

138           0           1          0  0.00%  0.00%  0.00%   0 MPLS Auto-Tunnel

139        4000           6        666  0.00%  0.00%  0.00%   0 MOP Protocols   

140           0           3          0  0.00%  0.00%  0.00%   0 PPP SIP         

PID Runtime(uS)     Invoked      uSecs   5Sec   1Min   5Min TTY Process

141           0           2          0  0.00%  0.00%  0.00%   0 PPP Bind        

142           0           2          0  0.00%  0.00%  0.00%   0 PPP IP Route    

144           0           1          0  0.00%  0.00%  0.00%   0 SSS Manager     

145           0           1          0  0.00%  0.00%  0.00%   0 SSS Policy Manag

146           0           1          0  0.00%  0.00%  0.00%   0 SSS Feature Mana

147       84000        5161         16  0.07%  0.00%  0.00%   0 SSS Feature Time

148      124000        2619         47  0.00%  0.00%  0.00%   0 Spanning Tree   

149           0           1          0  0.00%  0.00%  0.00%   0 X.25 Encaps Mana

150        4000          40        100  0.00%  0.00%  0.00%   0 SSM connection m

151           0           1          0  0.00%  0.00%  0.00%   0 AC Switch       

152           0           5          0  0.00%  0.00%  0.00%   0 Authentication P

153           0           1          0  0.00%  0.00%  0.00%   0 Auth-proxy AAA B

154           0           2          0  0.00%  0.00%  0.00%   0 EAPoUDP Process 

155           0           2          0  0.00%  0.00%  0.00%   0 IP Host Track Pr

156           0           2          0  0.00%  0.00%  0.00%   0 KRB5 AAA        

157           0           2          0  0.00%  0.00%  0.00%   0 Ethernet LMI    

158        4000          29        137  0.00%  0.00%  0.00%   0 CEF background p

159           0           1          0  0.00%  0.00%  0.00%   0 IP Traceroute   

160        4000          48         83  0.00%  0.00%  0.00%   0 IP Background   

161       12000          45        266  0.00%  0.00%  0.00%   0 IP Connected Rou

162        8000          18        444  0.00%  0.00%  0.00%   0 IP RIB Update   

163           0           1          0  0.00%  0.00%  0.00%   0 IPC UDP Input   

164           0           1          0  0.00%  0.00%  0.00%   0 Asy FS Helper   

165       40000          23       1739  0.00%  0.00%  0.00%   0 Licensing Auto U

167           0           5          0  0.00%  0.00%  0.00%   0 ADJ background  

168           0           1          0  0.00%  0.00%  0.00%   0 Socket Timers   

169           0           2          0  0.00%  0.00%  0.00%   0 Dot1x Supplicant

170           0           2          0  0.00%  0.00%  0.00%   0 Dot1x Supplicant

171           0           2          0  0.00%  0.00%  0.00%   0 Dot1x Supplicant

172           0           9          0  0.00%  0.00%  0.00%   0 L2MM            

173           0           1          0  0.00%  0.00%  0.00%   0 MRD             

174           0           1          0  0.00%  0.00%  0.00%   0 IGMPSN          

175           0           2          0  0.00%  0.00%  0.00%   0 RLM groups Proce

176           0           2          0  0.00%  0.00%  0.00%   0 L2X Switching Ev

177           0           1          0  0.00%  0.00%  0.00%   0 ac_atm_state_eve

178           0           2          0  0.00%  0.00%  0.00%   0 SCTP Main Proces

179           0           1          0  0.00%  0.00%  0.00%   0 SNMP Timers     

180           0           1          0  0.00%  0.00%  0.00%   0 IUA Main Process

181       20000        1309         15  0.00%  0.00%  0.00%   0 RUDPV1 Main Proc

182           0           1          0  0.00%  0.00%  0.00%   0 bsm_timers      

183       12000        1320          9  0.00%  0.00%  0.00%   0 bsm_xmt_proc    

184           0           2          0  0.00%  0.00%  0.00%   0 PPP Compress Inp

185           0           2          0  0.00%  0.00%  0.00%   0 PPP Compress Res

186       76000         461        164  0.00%  0.00%  0.00%   0 TCP Timer       

187           0           6          0  0.00%  0.00%  0.00%   0 TCP Protocols   

188           0           1          0  0.00%  0.00%  0.00%   0 COPS            

189           0           2          0  0.00%  0.00%  0.00%   0 Dialer Forwarder

PID Runtime(uS)     Invoked      uSecs   5Sec   1Min   5Min TTY Process

190        4000           3       1333  0.00%  0.00%  0.00%   0 Flow Exporter Ti

191       16000          43        372  0.00%  0.00%  0.00%   0 HTTP CORE       

192           0          11          0  0.00%  0.00%  0.00%   0 Collection proce

193           0           2          0  0.00%  0.00%  0.00%   0 Multicast Offloa

194           0           3          0  0.00%  0.00%  0.00%   0 MFIB Master back

195           0           1          0  0.00%  0.00%  0.00%   0 RARP Input      

196           0          18          0  0.00%  0.00%  0.00%   0 static          

197           0           1          0  0.00%  0.00%  0.00%   0 IP IRDP         

198           0           1          0  0.00%  0.00%  0.00%   0 LAPB Process    

199           0           1          0  0.00%  0.00%  0.00%   0 IPv6 Inspect Tim

200           0           2          0  0.00%  0.00%  0.00%   0 LFDp Input Proc 

201           0           2          0  0.00%  0.00%  0.00%   0 PPP NBF         

202        4000        1226          3  0.00%  0.00%  0.00%   0 PfR BR Learn    

203           0           1          0  0.00%  0.00%  0.00%   0 PAD InCall      

204           0           2          0  0.00%  0.00%  0.00%   0 X.25 Background 

205           0           1          0  0.00%  0.00%  0.00%   0 MQC Flow Event B

206           0           2          0  0.00%  0.00%  0.00%   0 HQF Shaper Backg

207           0           3          0  0.00%  0.00%  0.00%   0 RBSCP Background

208           0           3          0  0.00%  0.00%  0.00%   0 VPDN call manage

209           0           1          0  0.00%  0.00%  0.00%   0 IPS Process     

210           0           2          0  0.00%  0.00%  0.00%   0 IPS Auto Update 

211           0           2          0  0.00%  0.00%  0.00%   0 SDEE Management 

212       32000        2551         12  0.00%  0.00%  0.00%   0 Inspect process 

213           0           1          0  0.00%  0.00%  0.00%   0 LICENSE AGENT   

214           0          88          0  0.00%  0.00%  0.00%   0 FW DP Inspect pr

215       12000        2551          4  0.00%  0.00%  0.00%   0 CCE DP URLF cach

217           0           2          0  0.00%  0.00%  0.00%   0 URL filter proc 

218           0           1          0  0.00%  0.00%  0.00%   0 Select Timers   

219        8000           2       4000  0.00%  0.00%  0.00%   0 HTTP Process    

220           0           2          0  0.00%  0.00%  0.00%   0 CIFS API Process

221           0           2          0  0.00%  0.00%  0.00%   0 CIFS Proxy Proce

222        8000           3       2666  0.00%  0.00%  0.00%   0 Crypto HW Proc  

223      100000           2      50000  0.00%  0.00%  0.00%   0 CCVPM_HDSPRM    

224           0          55          0  0.00%  0.00%  0.00%   0 CRM_CALL_UPDATE_

225           0           4          0  0.00%  0.00%  0.00%   0 HDA DSPRM MAIN  

226           0           2          0  0.00%  0.00%  0.00%   0 STUN_APP        

227           0           1          0  0.00%  0.00%  0.00%   0 STUN_TEST       

229           0           2          0  0.00%  0.00%  0.00%   0 AAA Cached Serve

230           0           2          0  0.00%  0.00%  0.00%   0 ENABLE AAA      

231           0           1          0  0.00%  0.00%  0.00%   0 EM Background Pr

232           0           1          0  0.00%  0.00%  0.00%   0 IDMGR CORE      

233           0           1          0  0.00%  0.00%  0.00%   0 Key chain liveke

234           0           2          0  0.00%  0.00%  0.00%   0 LINE AAA        

235       24000         132        181  0.00%  0.00%  0.00%   0 LOCAL AAA       

236           0           4          0  0.00%  0.00%  0.00%   0 MPLS Auto Mesh P

237           0           2          0  0.00%  0.00%  0.00%   0 TPLUS           

238           0           2          0  0.00%  0.00%  0.00%   0 VSP_MGR         

PID Runtime(uS)     Invoked      uSecs   5Sec   1Min   5Min TTY Process

239           0           1          0  0.00%  0.00%  0.00%   0 FW_TEST_TRP     

240           0           1          0  0.00%  0.00%  0.00%   0 EPM MAIN PROCESS

241           0           3          0  0.00%  0.00%  0.00%   0 Crypto WUI      

242           0           2          0  0.00%  0.00%  0.00%   0 Crypto Support  

243           0           1          0  0.00%  0.00%  0.00%   0 IPSECv6 PS Proc 

244       28000         981         28  0.00%  0.00%  0.00%   0 FLEX DSPRM MAIN 

245        8000         487         16  0.00%  0.00%  0.00%   0 FLEX DSP KEEPALI

246      360000        1043        345  0.00%  0.00%  0.00%   0 CCVPM_HTSP      

247           0           2          0  0.00%  0.00%  0.00%   0 VPM_MWI_BACKGROU

248           0           1          0  0.00%  0.00%  0.00%   0 CCVPM_R2        

249           0           1          0  0.00%  0.00%  0.00%   0 EPHONE MWI Refre

250           0           2          0  0.00%  0.00%  0.00%   0 FB/KS Log HouseK

251           0           2          0  0.00%  0.00%  0.00%   0 EPHONE MWI BG Pr

252           0           1          0  0.00%  0.00%  0.00%   0 Skinny HW confer

253           0          46          0  0.00%  0.00%  0.00%   0 VOICE REG BG Pro

254           0           1          0  0.00%  0.00%  0.00%   0 Presence Process

255           0           1          0  0.00%  0.00%  0.00%   0 CCSWVOICE       

257           0           1          0  0.00%  0.00%  0.00%   0 http client proc

259           0           1          0  0.00%  0.00%  0.00%   0 QOS_MODULE_MAIN 

260           0           1          0  0.00%  0.00%  0.00%   0 RPMS_PROC_MAIN  

261           0           1          0  0.00%  0.00%  0.00%   0 VoIP AAA        

262        4000           2       2000  0.00%  0.00%  0.00%   0 Dialog Manager  

263           0           4          0  0.00%  0.00%  0.00%   0 Crypto CA       

264           0           1          0  0.00%  0.00%  0.00%   0 Crypto PKI-CRL  

265           0           1          0  0.00%  0.00%  0.00%   0 encrypt proc    

266      668000          50      13360  0.00%  0.00%  0.00%   0 crypto sw pk pro

267           0           1          0  0.00%  0.00%  0.00%   0 Crypto INT      

268           0           3          0  0.00%  0.00%  0.00%   0 Crypto IKE Dispa

269           0           3          0  0.00%  0.00%  0.00%   0 Crypto IKMP     

270           0           1          0  0.00%  0.00%  0.00%   0 IPSEC manual key

271       28000          69        405  0.00%  0.00%  0.00%   0 IPSEC key engine

272           0           1          0  0.00%  0.00%  0.00%   0 CRYPTO QoS proce

273           0           6          0  0.00%  0.00%  0.00%   0 Crypto ACL      

274           0           1          0  0.00%  0.00%  0.00%   0 Crypto PAS Proc 

275           0           1          0  0.00%  0.00%  0.00%   0 GDOI GM Process 

276           0           1          0  0.00%  0.00%  0.00%   0 UNICAST REKEY   

277           0           1          0  0.00%  0.00%  0.00%   0 UNICAST REKEY AC

278      108000        6594         16  0.00%  0.00%  0.00%   0 Atheros LED Ctro

279           0           2          0  0.00%  0.00%  0.00%   0 Control-plane ho

280       12000         761         15  0.00%  0.00%  0.00%   0 PM Callback     

281           0           1          0  0.00%  0.00%  0.00%   0 Licensing MIB pr

282           0           1          0  0.00%  0.00%  0.00%   0 DATA Transfer Pr

283           0           1          0  0.00%  0.00%  0.00%   0 DATA Collector  

284       36000         288        125  0.07%  0.00%  0.00%   0 AAA SEND STOP EV

285           0           2          0  0.00%  0.00%  0.00%   0 EEM ED Track    

286           0           3          0  0.00%  0.00%  0.00%   0 EEM ED Resource 

287           0           2          0  0.00%  0.00%  0.00%   0 EEM ED Routing  

PID Runtime(uS)     Invoked      uSecs   5Sec   1Min   5Min TTY Process

288           0         133          0  0.00%  0.00%  0.00%   0 RMON Recycle Pro

289           0           2          0  0.00%  0.00%  0.00%   0 RMON Deferred Se

290           0           1          0  0.00%  0.00%  0.00%   0 Syslog Traps    

291        4000          42         95  0.00%  0.00%  0.00%   0 Crypto cTCP proc

292       32000        1218         26  0.00%  0.00%  0.00%   0 trunk conditioni

293           0           1          0  0.00%  0.00%  0.00%   0 trunk conditioni

294       16000        1328         12  0.00%  0.00%  0.00%   0 CME Extension Mo

295       12000           2       6000  0.00%  0.00%  0.00%   0 VLAN Manager    

296           0         112          0  0.00%  0.00%  0.00%   0 IPv6 IDB        

297           0           1          0  0.00%  0.00%  0.00%   0 IP SLAs Ethernet

299        4000         148         27  0.00%  0.00%  0.00%   0 EEM Server      

300           0           2          0  0.00%  0.00%  0.00%   0 EEM Policy Direc

301           0           2          0  0.00%  0.00%  0.00%   0 EEM ED CLI      

302           0           3          0  0.00%  0.00%  0.00%   0 EEM ED Counter  

303           0           3          0  0.00%  0.00%  0.00%   0 EEM ED Interface

304           0           3          0  0.00%  0.00%  0.00%   0 EEM ED IOSWD    

305           0           3          0  0.00%  0.00%  0.00%   0 EEM ED None     

306           0           3          0  0.00%  0.00%  0.00%   0 EEM ED OIR      

307           0           4          0  0.00%  0.00%  0.00%   0 EEM ED RF       

308           0           3          0  0.00%  0.00%  0.00%   0 EEM ED SNMP     

309           0           2          0  0.00%  0.00%  0.00%   0 EEM ED SNMP Noti

310           0          37          0  0.00%  0.00%  0.00%   0 EEM ED Timer    

311           0           3          0  0.00%  0.00%  0.00%   0 EEM ED Ipsla    

312           0           3          0  0.00%  0.00%  0.00%   0 EEM ED SNMP Obje

313           0           3          0  0.00%  0.00%  0.00%   0 EEM ED Test     

314           0           3          0  0.00%  0.00%  0.00%   0 EEM ED Config   

315           0           3          0  0.00%  0.00%  0.00%   0 EEM ED Env      

316           0           3          0  0.00%  0.00%  0.00%   0 EM ED GOLD      

317           0           2          0  0.00%  0.00%  0.00%   0 EEM ED Nf       

318      112000         315        355  0.00%  0.00%  0.00%   0 Syslog          

319           0           3          0  0.00%  0.00%  0.00%   0 EEM ED RPC      

320           0           2          0  0.00%  0.00%  0.00%   0 MRIB Process    

321           0          22          0  0.00%  0.00%  0.00%   0 Key Proc        

322           0           1          0  0.00%  0.00%  0.00%   0 tHUB            

323           0           3          0  0.00%  0.00%  0.00%   0 SSH Event handle

324       84000        5244         16  0.07%  0.00%  0.00%   0 e1t1 Framer back

325     1952000      105220         18  0.23%  0.23%  0.23%   0 CH_GT96K Backgro

326       16000         119        134  0.00%  0.00%  0.00%   0 Call Progress No

327      132000         132       1000  0.00%  0.02%  0.01%   0 ISDN            

328           0           1          0  0.00%  0.00%  0.00%   0 VSTAT CSR format

329           0           5          0  0.00%  0.00%  0.00%   0 VSTATS Timer Mgt

330           0           2          0  0.00%  0.00%  0.00%   0 ISDN Timer      

331           0           9          0  0.00%  0.00%  0.00%   0 ISDNMIB Backgrou

332           0          19          0  0.00%  0.00%  0.00%   0 CallMIB Backgrou

333       12000         657         18  0.00%  0.00%  0.00%   0 ISDN From Driver

334       12000        1317          9  0.00%  0.00%  0.00%   0 TRP_PSEUDOTIMER 

335        8000         236         33  0.00%  0.00%  0.00%   0 Resource Monitor

PID Runtime(uS)     Invoked      uSecs   5Sec   1Min   5Min TTY Process

336           0           3          0  0.00%  0.00%  0.00%   0 TRPAPP          

337       28000         131        213  0.00%  0.00%  0.00%   0 CC-API_VCM      

338           0           2          0  0.00%  0.00%  0.00%   0 confmsp         

339        4000           6        666  0.00%  0.00%  0.00%   0 VOIP_RTCP       

340        4000           6        666  0.00%  0.00%  0.00%   0 Session Applicat

341      200000         848        235  0.00%  0.00%  0.00%   0 DSMP            

342      836000        1161        720  0.00%  0.04%  0.05%   0 VTSP            

343       24000         159        150  0.00%  0.00%  0.00%   0 TSP             

344           0           2          0  0.00%  0.00%  0.00%   0 swmtp_msp       

345           0           1          0  0.00%  0.00%  0.00%   0 lib_off_app     

346           0           2          0  0.00%  0.00%  0.00%   0 Voice Player    

347           0           1          0  0.00%  0.00%  0.00%   0 Media Record    

348           0           1          0  0.00%  0.00%  0.00%   0 Resource Measure

349        8000           2       4000  0.00%  0.00%  0.00%   0 CCH323_CT       

350           0           1          0  0.00%  0.00%  0.00%   0 CCH323_DNS      

351   244388000      198474       1231  6.63% 11.14% 15.48%   0 CCSIP_SPI_CONTRO

352           0           1          0  0.00%  0.00%  0.00%   0 CCSIP_DNS       

353   207396000      203805       1017  7.35% 10.69% 13.59%   0 CCSIP_UDP_SOCKET

354        4000           2       2000  0.00%  0.00%  0.00%   0 CCSIP_TCP_SOCKET

355           0           4          0  0.00%  0.00%  0.00%   0 CCSIP_TLS_SOCKET

356           0          23          0  0.00%  0.00%  0.00%   0 RTPSPI          

357           0           2          0  0.00%  0.00%  0.00%   0 CCFRF11_CT      

358        4000           2       2000  0.00%  0.00%  0.00%   0 CCAAL2_CT       

359        8000          28        285  0.00%  0.00%  0.00%   0 voice file acct 

360       48000        2556         18  0.00%  0.00%  0.00%   0 IP NAT Ager     

361           0           1          0  0.00%  0.00%  0.00%   0 IP NAT WLAN     

362           0           2          0  0.00%  0.00%  0.00%   0 IP VFR proc     

363      832000       40612         20  0.07%  0.08%  0.07%   0 PPP manager     

364      448000       40612         11  0.07%  0.04%  0.03%   0 PPP Events      

365        4000        1314          3  0.00%  0.00%  0.00%   0 Multilink PPP   

366           0           2          0  0.00%  0.00%  0.00%   0 Multilink event 

369      264000         742        355  0.00%  0.01%  0.00%   0 RADIUS          

370           0           2          0  0.00%  0.00%  0.00%   0 Skinny MOH Event

371       72000         169        426  0.00%  0.00%  0.00%   0 Skinny Socket Se

372           0         119          0  0.00%  0.00%  0.00%   0 Web Write Housek

373           0           1          0  0.00%  0.00%  0.00%   0 IPv6 Address    

374           0           2          0  0.00%  0.00%  0.00%   0 MWI-APP         

376       84000        1392         60  0.00%  0.00%  0.00%   0 NTP             

377       80000         967         82  0.00%  0.00%  0.00%   0 ISDN L2 Process 

378        4000          63         63  0.00%  0.00%  0.00%   0 ISDN L3 Timer Pr

379       16000         623         25  0.00%  0.00%  0.00%   0 ISDN L2D SRQ Pro

380           0          22          0  0.00%  0.00%  0.00%   0 IPv6 Input      

381           0           1          0  0.00%  0.00%  0.00%   0 IPv6 ND         

382       96000        5248         18  0.07%  0.01%  0.00%   0 MLD             

383           0           3          0  0.00%  0.00%  0.00%   0 IPv6 RIB Event H

384       20000          57        350  0.00%  0.00%  0.00%   0 RIP Router      

385           0           1          0  0.00%  0.00%  0.00%   0 cpf_process_tpQ 

PID Runtime(uS)     Invoked      uSecs   5Sec   1Min   5Min TTY Process

386        4000         238         16  0.00%  0.00%  0.00%   0 RIP Send        

387       40000         371        107  0.00%  0.00%  0.00%   0 RIP Timers     

Could anybody help how I can resolve this issue? Thanks

  • IP Telephony
4 REPLIES

Re: System experiencing high cpu utilization

SIP processes are using a lot of CPU.

41% for sip register traffic alone.

Did this work fine previously or new - always a problem?

I would look for call loops and use the trusted voice to only trust sip traffic from
IPs you should be seeing that traffic from. It's possible someone may be flooding your CME system if it is Internet facing.

Start with capturing debug ccsip messages (be careful - might impact router performance worse then it is currently).

Or a packet capture (wireshark) on Internet interface if it is Internet facing to see what may be going on.

If you can disconnect the CME from
Internet for a few minutes and see if CPU settles down. If it does then it is a call loop or something with sip traffic from the Internet.


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New Member

System experiencing high cpu utilization

Thank you for the reply. This is new. We've never had such problems before. I will check disconnecting from the internet and see if there are any changes.

New Member

System experiencing high cpu utilization

You are right, the CPU utilization dropped when the router was diconnected from the internet. What do you suggest I do to prevent this?

Thanks

Re: System experiencing high cpu utilization

First To filter traffic
As suggested above you need to add ip address trusted list , To get only those traffic which is defined under it.

Voice service voip
Ip address trusted list
Ipv4 202.13.23.0 255.255.255.0

Now to find which ip address is a valid address to add under this, you need to run "debug ccsip message "and see from which ip address you are getting Invite (from:) message.

Second for any loop
Run "debug voip ccapi inout" on cme router and see if there is any log indicating %loop% information , then check out for overlapping dial-peer for wrongly pointed destination.

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