System-Wide speed dial configuration on Call Manager

[rmrahman0302]

Hi,

I am trying to configure common (default)  speed dials for calling to our different locations so that all the users will use default speed dial numbers. I am wondering if anybody has any idea how to do that, creating kind of local speed directory or any other way?

Thanks

[Chris Deren]

Build common translation patterns is usually what I do for system speed dials.

Chris

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[rmrahman0302]

Hi Chris,

Thanks for your reply. Quick question, how I can populate the list so that users can see on their phone?

Thanks

[Chris Deren · Accepted solution]

Unfortunately it would not.  For that you could build a custom web application and use its URL as corporate directory link.  No easy way to archive that otherwise.

HTH,

Chris

[Fred Nielsen (ePlus) · Accepted solution]

You can pretty easily accomplish by building a static XML directory list of names/numbers on web server somewhere, add it as a phone service, and program that service on one of the customizable line appearance buttons.   Users would hit the button, then find their desired destination in the presented list (either scrolling or using the number keys to "jump") and hit dial.  Not exactly one button solution, but pretty easy to maintain once you have it going.

The second way, a little harder, but if you really wanted all the users to see the same one-button speeddials on their phones, you could write a bulk update that modifies every phone appropriately.  You would have to repeat the process every time you want to change them.