Hi Everyone - I have a Cisco 2811 gateway configured with MGCP to CUCM 126.96.36.19917-1. The location has a 24-channel Digital Access T1 (ds0-group - T1-CAS).
First, I do believe that I am not able to manipulate Caller-ID on a T1-CAS circuit. I have verifed that the Caller-ID received when placing a call out from the site is their published main number (A DID, not BTN). Now, 911 says that it's an AT&T problem. This makes sense as 911 is seeing that same published main number (which is a DID, and NOT a BTN). A call to AT&T's 911 department lead me to believe that AT&T is sending the BTN to the PSAP(s).
I am obviously confused as 911 says they see a DID, AT&T says they are sending the BTN.
Since I cannot seem to use the 3 methods of Calling Party Transform Masks that I know of (on the phone, on the route pattern, and in route list details), has anyone run in to this before or have any suggestions?
This is a new Cisco VoIP install to the site, but not a new T1-CAS circuit.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...