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Community Member

TABSYNC error

I am trying to get the tabsync application to work. When I try to connect/logon I get the following error:

"unable to login (username) with configured password"

I have gone in a reset both the password and pin for this user account. I have added the account to the Standard TabSync User group.

What else do I need to configure to make this work?

Thanks for your help!

Scott

5 REPLIES
Bronze

Re: TABSYNC error

Is this a DCD or AD integration?

Can you login with that same username on http:///ccmuser ?

The issue could be related to fpr ports being blocked,also Cisco Address Book only works if you have your Outlook configured for internet mail

http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist2/admin_gd/papage.htm#71253

Community Member

Re: TABSYNC error

I have same trouble. In my case is AD integration. How can i make synchronize personal address book ?

Community Member

Re: TABSYNC error

check if the "Cisco AXL Web Service" is activated

Community Member

Re: TABSYNC error

Did you manage to find a fix?

Bronze

Re: TABSYNC error

I had the same problem the other day and troubleshooted up and down.

Turned out that the username was case sensitive and in AD the username had caps in the first few letters.

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