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Tapped to administer CCM4.2 and Unity

Recently I have been tapped to administer our SMB VOIP system utilizing CCM 4.2 and Unity and 7900 series phones.

I have no VOIP experience but am up to the challenge any suggestions on where I should begin obtaining knowledge to enable me to administer the system efficiently.

1 REPLY
Cisco Employee

Re: Tapped to administer CCM4.2 and Unity

there is way too much information to start learning VoIP, this links contain all of the information that can help you with almost anything

Cisco Unified Communications Manager

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Install and Upgrade Guides

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps2237/prod_installation_guides_list.html

End-User Guides

http://www.cisco.com/en/US/partner/products/hw/phones/ps379/products_user_guide_list.html

Cisco Technical Support IP Phone FAQ

http://www.cisco.com/en/US/partner/products/hw/phones/ps379/products_qanda_item09186a00800a6763.shtml

Maintain and Operate Guides

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html

Cisco Unity

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html

Cisco Unified Communications Manager (CallManager)

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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