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TAPS and crs

Is it true that I have to intall IPCC or CRS 4.x or 3.5 on the publisher first in order to install TAPS in CCM4.x? If this is true then I have to order IPCC license for the co-residence server just for taps application? How did it work in ccm 3.x? I didn't recall I have to install crs on ccm. thanks

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Hall of Fame Super Red

Re: TAPS and crs

Hi CF,

TAPS worked in a very similar way with CCM 3.x. It still required the use of what was then called CRA which is now CRS/IPCC (it has probably been a long time since you had to do this procedure). I believe CCM ships with a basic version of CRS, so you shouldn't need to order anything. Have a look;

To work with auto-registration, you must install some TAPS components on the Cisco CallManager publisher server. You must enable auto-registration in Cisco CallManager Administration for TAPS to function.

The TAPS application also gets installed on the Cisco Customer Response Solutions (Cisco CRS) server. TAPS requires the Cisco IP Interactive Voice Response (IP IVR) application that runs on the Cisco CRS server for the user interface and prompts.

TAPS interfaces with both Cisco CallManager publisher server and Cisco Customer Response Solution (CRS) 3.5(2) server; therefore, the installation involves both of these servers.

You cannot use Windows Terminal Services to install TAPS. You must install TAPS directly from the Cisco CallManager publisher server and the Cisco CRS server.

The following prerequisites apply to the TAPS installation for BAT Release 5.1(4):

Ensure the Cisco CRS server is configured. The Cisco CRS 3.5(2) application can reside on its own dedicated server or can be co-located on the same server as Cisco CallManager.

Be sure to use the locale installer to create the country-specific TAPS prompts.

Ensure that the Windows 2000 Services window is closed.

Note: When you are installing TAPS in a network with a dedicated CRS server, you must run the TAPS installation program again on the CRS server. Use CRS online help for assistance with installation and configuration.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_chapter09186a00803f4f2e.html#wp1045893

Cisco Unified CallManager Version 4.1 BAT/TAPS Guide

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_book09186a00803be5ea.html

Here is the method used for TAPS in CCM 3.3;

Installing TAPS

TAPS requires a two-part installation. The first part stems from the BAT installation, where you have the choice to install TAPS along with BAT on the server that is running the publisher database for Cisco CallManager. The second part installs on the Cisco Customer Response Application (CRA) server. See Installing BAT/TAPS, for more information about the BAT installation process.

Before you install/upgrade/configure TAPS, make sure that you installed the Cisco IP Telephony Locale Installer on every Cisco CallManager and Cisco Customer Response Application server in the cluster. Using the locale installer ensures that you have the latest translated text, translated voice prompts, country-specific phone tones, and country-specific gateways tones available for the phones. For more information on the Cisco IP Telephony Locale Installer, refer to the specific locale installer documentation.

The following prerequisites apply to the TAPS installation for BAT Release 4.4(2):

Make sure that the publisher database for Cisco CallManager is configured and running. The publisher database can reside on its own server or on the same server as Cisco CallManager.

Ensure the Cisco CRA server is configured.

Ensure the Windows 2000 Services window is closed.

Ensure BAT is installed on the publisher database server for Cisco CallManager.

Be sure to use the locale installer to create the country-specific TAPS prompts.

From this doc;

Cisco Unified CallManager Version 3.3 BAT/TAPS Guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/admin/bulk_adm/4_4_4/bat_inst.htm#wp1024076

Hope this helps!

Rob

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