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New Member


does any one have used or implemented TAPS? i'm trying to use it to add a bulk of IP phones with dummy MACs, but as known it requires CRS to be installed, i have got IPCC package with my CCM we have purchased, so i have the software, now my question is where is this CRS going to be installed, i have tried to install it on a win PC but it checks for HW and gives a message like this HW is not supported/ recommended by Cisco for CRS or something like this

please can any one help with this issue with TAPS


Hall of Fame Super Red

Re: TAPS and CRS

Hi U-C,

You can install CRS co-located on the CCM server, have a look;

The following prerequisites apply to the TAPS installation for BAT Release 5.1(4):

Make sure that the publisher database for Cisco CallManager is configured and running. The publisher database can reside on its own server or on the same server as Cisco CallManager.

Before installing TAPS, ensure that the latest BAT release is installed on the publisher database server for Cisco CallManager.

Have the IP address for the Cisco CallManager publisher server and the private phrase for the installation procedure.

**Ensure the Cisco CRS server is configured. The Cisco CRS 3.5(2) application can reside on its own dedicated server or can be co-located on the same server as Cisco CallManager.

Be sure to use the locale installer to create the country-specific TAPS prompts.

Ensure that the Windows 2000 Services window is closed.

From this doc;

Check out page 47;

Cisco Unified Contact Center Express - Install and Upgrade Guides

Hope this helps!