03-07-2008 03:12 AM - last edited on 03-25-2019 07:39 PM by ciscomoderator
I'm trying to configure a script to put a message when all operators are busy; I don't know if we can use B-ACD because there a lot of options we don't need.
Does anyone have any suggestions? I'm running CME 4.2
Many thanks,
Cristiano
03-07-2008 03:22 AM
Well I suggest that you use b-acd/aa because it does call queuing and all thing people expects when they call a company.
Or explain exactly what's your setup and what you want to do.
03-07-2008 03:47 AM
thank you for your prompt reply;
I try to explain waht we need
on the same CME we manage 2 different company
when a external user call one of these company, his call should be forwarded to an hunt group; after 15 seconds if nobody answer, the caller should hear a greeting audio like allagentsbusy and mantain his call on queue.
As I told you on the same CME we manage 2 different company with different lines so I don't know if we can use b-acd/aa; if it was possible to use b-acd/aa can you supply me some example?
if you need further information
regards,
Cristiano
03-07-2008 04:08 AM
Yes, you can configure two "front-ends" with for the two companies with b/acd aa. This is done configuring different "services".
What you want is called "drop-through" mode. Please locate the the b-acd/aa documentation. You don't need to read it in full, just configure as for examples.
Hope this helps, please rate post if it does!
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