I don't have a lot of experiences in TCL Script Programming. Now, i want to write a TCL IVR Script which has following functions :
When calls incoming, play welcome to abc company. Please press 1 to Sale Department; Please press 2 to Support Department. When Press 1, Calls will be redirected to 5626001 DN ; When Press 2, Calls will be redirected to 5626002 DN ;
I don't want to use translation-rule ((1-->5626001);(2-->5626002)) in Voice GW . Can I translate those in TCL IVR Srcipt?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...