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Community Member

TCL Scripts and AA

Hi All,

I know that we can create TCL scripts for welcome message on CME. But i have no clue if i can do below.

"Welcome to XYZ company, if you know the xtension dial it now, or for sales press 1, service 2, accounts 3 OR 0 for operator".

Is it possible with only CME on router with Unity.?

Can we record our own welcome message, instead of using builtin message ?

Is there a limitation of welcome message time ?

Please help.

thanks

3 REPLIES
Hall of Fame Super Gold

Re: TCL Scripts and AA

The answer is yes to all questions. You can use B-ACD/AA (search), or Unity express.

Community Member

TCL Scripts and AA

Hi Paolo,

Thanks for the reply.

Actaully my first question was

Is it possible with only CME on router without Unity.?

I meant to ask do i need to have Unity Express module on router in order to acheive the below?

"Welcome to XYZ company, if you know the xtension dial it now, or for sales press 1, service 2, accounts 3 OR 0 for operator"

OR

I can configure this only with TCL scripts whcih are availble on CME. ???

Thanks

TCL Scripts and AA

Hi Asim,

When Paolo said "You can use B-ACD/AA (search)" he is referring to the TCL scripts, so he already answer your question

Gabriel

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