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Telstrat Engage v3.2.0 integration issues

Customer has the following UCM software:

Callmanager v 7.1.5.10000-12 they have set up a SIP trunk to a Telstrat Engage v3.2.0.

The software runs on XP pro and is a Call recorder.  Once set up the service will work for a few days.

then the recording stops.  User has to rebuild PHONES in Call Manager then service will work for a few more days

then phones must be rebuilt.  I was wonder if anyone has run into this issue before.  The SIP trunk stays up during failure of

recording.  Any ideas would be greatly appreciated.  Thanks.

Callmanager v 7.1.5.10000-12
Phones = 7942
Recording server = XP Pro SP 3 with Telstrat Engage v3.2.0

Phones record for awhile but sometimes just stop. Deleting and rebuilding with no config changes makes them work again. Wireshark on recording PC shows no voice stream coming from phones.
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