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New Member

TFTP fine not found

I have a bunch of 7940 phones working on CME.

when booting the phones, some of them got a displayed message saying TFTP file not found. I reset them and i'm still getting the same message. What is confusing me is that all these phones were working great a week ago.

Any ideas?

6 REPLIES
Cisco Employee

Re: TFTP fine not found

what file are they saying it's not found??

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: TFTP fine not found

Is it to do with the Distinctive ring list?

When the phone boots, it looks for two files, RingList.xml and DistinctiveRingList.xml, where you should define available downloadable Ring Tones. Both files, as well as ring tone RAW files should be defined as TFTP files.

You can find more information as well as configuration examples in the "Configuring Ring Tones" section in "CME Configuration Guide".

Hope this helps,

Gary.

New Member

Re: TFTP fine not found

It doesn't say which file. It's just saying:

TFTP file not found

New Member

Re: TFTP fine not found

Turn on debug tftp events and it will tell you which files it is looking for.

New Member

Re: TFTP fine not found

And where this debug should be activated? On the router? or I can use CALLMANAGER TRACE?

New Member

Re: TFTP fine not found

Turn the Debug on, on the CME. There are about 4-5 files that the Phone will look for when it is first connected. With this debug turned on you will see which file the phone is looking for and whether it found it. All the files must exist on the Flash and be configured in the CME CLI as follows:-

tftp-server flash:P0030702T023.bin

tftp-server flash:P0030702T023.loads

tftp-server flash:P0030702T023.sb2

tftp-server flash:P0030702T023.sbn

tftp-server flash:P00405000700.bin

tftp-server flash:P00405000700.sbn

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