TFTP timeout message

[Kyle Albasha]

Running callmanager 8.6.2 and have cisco 7962 and 7961 deploy in one of our site utilizing SCCP however the ssue: currently I'm unable to get my 7962 or 7961 phone to register with cucm. Error message on 7962 phone "TFTP Timeout"

any idea

[Jaime Valencia]

Are they properly configured in CUCM?

Anything preventing TFTP/HTTP communication between phones and CUCM??

Are they all local??

[Kyle Albasha]

these are a new 7962 phone that we are peploying remote. the phones are getting

correct IP address address from DHCP

correct TFTP address

however we are getting tftp timeout error

If I go into the options menu and view IPv4 Configuration, it says:

DCHP - Enabled

IP Address - 10.68.44.11

Subnet Mask - 255.255.255.0

Default Router 1,2,3,4,5 are blank

DNS Server 1 - 10.232.0.15

DNS Server 2 - 10.232.0.14

DNS Server 3 - 10.224.95.15

DNS Server 4 - 10.224.96.14

DNS Server 5 - 10.216.0.15

DHCP Server - 10.232.0.46

DHCP Address Released - No

Alternate TFTP - No

TFTP Server - 10.138.244.21

TFTP Server 2 -

BOOTP Server - No

MAC address - 3COE236D5FF3

Host Name - SEP3C0E236D5FF3

Domain Name - Infosolco.net

Operational VLAN ID - 20

Admin. VLAN Id -

SW Port Configuration - Auto Negotiate

PC Port Configuration - Auto Negotiate

PC VLAN -

VPN - Not Connected

[Kyle Albasha]

Notice Default Router 1,2,3,4,5 are blank

[Jaime Valencia]

Try hardcoding the settings, or see why your DHCP is not handing out default router info

[Jaime Valencia]

Then most likely the problem is that they're remote and timeout when downloading the config/FW, set a local TFTP repository and try again.

[j.huizinga]

I had a similar issue once where it turned out that there was a second DHCP server on the same LAN (old one which customer didn't shutdown) which gave a wrong default gateway.

JH