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New Member

TFTP Write Error

On some phones I'm getting this message when trying to change ring types...

TFTP Write Error: File DIST (that's all I can see, I'm assuming the rest will say "DISTINCTIVERINGLIST.XML")

After a few seconds it will say "Ring List Unavailable!"

Again, this is only some phones. I've reset the phones, restarted the Cisco TFTP service and recreated the DistinctiveRinglist.xml file. I also tried setting the Everyone - Full Control permission to the file. I can't reboot CM until tonight, so if that's the next step, I'll take it later.

Any ideas on a fix I can implement without interrupting service?

8 REPLIES
Silver

Re: TFTP Write Error

The error message you are seeing is caused by not having the "DistinctiveRingList.xml" on the tftp folder.

You need to have "Ringlist.xml", " DistinctiveRingList.xml " and "RingList.dat" files in C:\Program Files\Cisco\TFTPPath directory on the TFTP server. All those files make reference to .raw files, so you need to make sure all the required .raw files are in the tftp folder also.

New Member

Re: TFTP Write Error

Kdotten36, did you find a solution? I have the same problem on some 7960 phones. All 3 files are on the tftp server and 99% of my phones are able to change their rings with no problems, but I have a few 7960's that give the ringlist not available error. This is on CM 5.1.

New Member

Re: TFTP Write Error

yea but it was just rebooting the CM and resetting all the phones. i'm 4.2.

New Member

Re: TFTP Write Error

I am having the same problem. Only a few 7960's cant access certain rings.Just bumping this up to see if someone can help

New Member

Re: TFTP Write Error

It may be a filename length issue. Try renaming to a filename with less than 8 characters. Some TFTP software doesn't understand new (long) filenames.

New Member

Re: TFTP Write Error

Do you mean the .raw filename or display name? I appreciate the suggestion but most of the standard ringtone filenames are greater than 10 char i.e "Are you There", "Claasic Ring 1"

The problem is only on a handful of 7960's with multiple lines. I can change the rings on a few lines at first and then I lose the ability to acces the distinctive and regular ring lists. The error is TFTP Wrie Error" DistinctiveRing... then Ring List unavailable . Someone had mentioned to me that the phone cannot handle all the changes and may be running out of flash memory. I have to factory reset the phone in order to access the list again. Is there a way to tell the amount of memory a phone has?

Thanks

Hall of Fame Super Gold

Re: TFTP Write Error

Which FW are you running on the phones? Can you upgrade to 8.0.7 and try again ?

Re: TFTP Write Error

Just posting to see if you ever found root cause for this. I have been noticed the same issue.

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