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New Member

the Cisco Telephony call dispatcher cannot be started


the TCD service cannot be started neither from control Center web page nor from windows services page.

what does it mean?

thanks for help .


Re: the Cisco Telephony call dispatcher cannot be started

Hello Driss,

I have seen similar issues before and the problem was that the service was activated from Windows Services and not from the CCM Service Activation page; try these steps:

- Go to start >> Run.

- Enter "services.msc" and hit enter.

- Right-click the "Cisco Telephony Dispatcher" service, and change the startup method to Disabled and then hit OK.

- Go to the CallManager Administration page, choose Application > Cisco Unified CallManager Serviceability.

- Choose Tools > Service Activation.

- From the Servers pane, choose the server.

- Check the check box next to the Cisco TCD service.

- Click Update.

At this point, check if the service is running under the Control Center page (Tools >> Control Center).

Note: The Cisco Unified CallManager services do not start until you activate them by using Service Activation. Taken from the service activation link:

Hope this helps!

New Member

Re: the Cisco Telephony call dispatcher cannot be started


thanks for reply.

i have made what you said me but at the control center the service is still stopped and cannot be started .

is there any possibility to remove and reinstall this service again.



Re: the Cisco Telephony call dispatcher cannot be started


One last thing, have you checked if the passwords are synchronized? This might be a problem with the service password, please follow these steps during non-production hours (the procedure will restart all the Cisco services for all the CCM servers):

- On the Pub, go to Start >> Run >> type "adminutility" and hit OK.

- Enter the Administrator password and hit OK.

- Click on the "Options" Menu and select "Set New Password".

- Type the password twice and hit OK.

- On the warning, hit OK (at this point, all the services will be stopped and the passwords synchronization started.

- Wait ~2 minutes, the services will be started upon completion.

Please let us know how it goes!