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Community Member

The Difference between CME AA and CUE AA?

From the general views, the auto attendant features are similar between CME and CUE, but what the exact difference bewteen CME AA and CUE AA?

4 REPLIES
Bronze

Re: The Difference between CME AA and CUE AA?

In CME,

Basic automatic call distribution (B-ACD) and auto-attendant (AA) service is available to provide the following functionality:

•Automatic answering of outside calls with greetings and menus that allow callers to select the appropriate department or to dial known extension numbers.

•Managed call queues for hunt groups that route calls for different menu options.

•Tools for obtaining call statistics.

CUE has few other features like, GDM

check following documents,

Cisco Unified CME Basic Automatic Call Distribution and Auto-Attendant Service (B-ACD)

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html

Cisco CME Basic Automatic Call Distribution and Cisco Unity Express Auto Attendant Interoperation Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080566c4a.shtml

Configure and Manage the Cisco Unity Express System Auto Attendant,

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a00803f82eb.shtml

Community Member

Re: The Difference between CME AA and CUE AA?

Thank you, virverma.

You mean CUE AA covers all the functions of CME AA? I do need some detailed comparison to clarify the features that CUE AA can support but CME AA can Not.

Thanks in advance.

Bronze

Re: The Difference between CME AA and CUE AA?

Community Member

Re: The Difference between CME AA and CUE AA?

Thanks a lot.

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