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time based forwarding cucm 6.1

hi there,

i want to forward all the calls coming on one phone to a particular number only in the office hours and during night is should land on the same IP phone. scenario is we have a call centre and day times calls are routed somewhre else and during night calls come to our place but the direct line is terminated on our site. so today we are doing ti manually everytime but i want to do this automatic from say 9-5 it should go to other site and from 5to9am it should come at our site

plz help

thanks an ton

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New Member

Re: time based forwarding cucm 6.1

Hi Kumar,

I'm not sure is this can achieve what you want, but you can take a look on something called Time-of-Day routing

" Time-of-Day routing routes calls to different locations based on the time of day when a call is made. For example, during business hours, calls can route to an office, and after hours, calls can go directly to a voice-messaging system or to a home number. "

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmsys/a03tod.html

Please rate a helpful post.

Regards,
Alex

2 REPLIES
New Member

Re: time based forwarding cucm 6.1

Hi Kumar,

I'm not sure is this can achieve what you want, but you can take a look on something called Time-of-Day routing

" Time-of-Day routing routes calls to different locations based on the time of day when a call is made. For example, during business hours, calls can route to an office, and after hours, calls can go directly to a voice-messaging system or to a home number. "

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmsys/a03tod.html

Please rate a helpful post.

Regards,
Alex

Hall of Fame Super Red

Re: time based forwarding cucm 6.1

Hi Kumar,

Just to add a little link to the good info from Alex (+5 Alex)

This doc is pretty good as well

Unified Communications Manager 6.x: Time-Of-Day Routing Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080a7bc96.shtml

You may also find this recent thread very helpful, it has some awesome info from Bill,Java and Aaron;

https://supportforums.cisco.com/message/3044337#3044337

Cheers!

Rob

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