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Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

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New Member

Time of day routing for single extension

We would like to route a single extension based on time of day.  This document describes the process, but it's applicable to *all* incoming calls:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080a7bc96.shtml

How would we enable time of day routing for a single extension without changing the partition (and call flow) for all phones on the system?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Time of day routing for single extension

  • Time Period defined for the desired open hours
  • Time schedule defined with the time period
  • Partition - "DN 7890 Open", with the above time schedule
  • CSS - "Site PSTN Inbound" to list "DN 7890 Open" as first partition, where the CSS is your existing CSS applied to the ingress GW/trunk

  • DN 7890 or however you defined the DN is assigned to "DN 7890 Open" partition
  • CTI RP 7890 (same DN) in your default phones partition, set to call fwd all to VM

As simple as this, call arrving from PSTN to 7890 will ring the phone during business hours and forward to this extension's mailbox outside of the hours.

HTH, please rate all useful posts!

Chris

5 REPLIES
Hall of Fame Super Silver

Time of day routing for single extension

It's not for all, ToD is partition driven, so if you want it to affect only one phone then you assigned ToD partition to the phone.  Provide details requirements, i.e. during 9-5 call is suppose to ring DN XXXX on phone X and after-hours go to YYYY and we can provide more steps on configuring it.

HTH,

Chris

New Member

Time of day routing for single extension

Environment is UCM/UC 8.6.  Our objective is to take inbound calls "normally" 7AM-5PM.  Outside those hours (5PM - 7AM) we would like the call to go directly to voicemail, rather than have callers listen to 60 seconds of ringing.

Right now, we have as follows:

123-456-7890 -> Translated to 1001 (Hunt List) -> Two line groups -> CFNA vmail (1001)

All phones are currently assigned to a common partition (InternalPT), with a 24x7 time shcedule.

Thanks so much for the reply and offer of assistance!

Hall of Fame Super Silver

Time of day routing for single extension

  • Time Period defined for the desired open hours
  • Time schedule defined with the time period
  • Partition - "DN 7890 Open", with the above time schedule
  • CSS - "Site PSTN Inbound" to list "DN 7890 Open" as first partition, where the CSS is your existing CSS applied to the ingress GW/trunk

  • DN 7890 or however you defined the DN is assigned to "DN 7890 Open" partition
  • CTI RP 7890 (same DN) in your default phones partition, set to call fwd all to VM

As simple as this, call arrving from PSTN to 7890 will ring the phone during business hours and forward to this extension's mailbox outside of the hours.

HTH, please rate all useful posts!

Chris

New Member

Time of day routing for single extension

That makes perfect sense.  Will commit the partition change when approved and note the result.

Thanks, again!

Tony

New Member

Time of day routing for single extension

Your suggestion worked perfectly fine.  Thanks, again!

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