Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

ToD Routning Questions

I am migrating from CCME to CCM AutoAttendant.

I have reviewed the following link. Very good, but I still have a few questions. http://www.cisco.com/E-Learning/bulk/public/celc/CMToD/player.html

1.) Created time periods, schedules, and partitions. Good with that piece.

2.) QUESTION ONE I have 3 different time schedules. a.open -all calls route to my hunt pilot (main number)if after no answer they go to my CTI-RP -then to Unity.

b. Customer Service - all calls route to the same CTI RP or a different one?

c.Closed -all calls route to my CTI_RP or a different one?

With that said -I still have to create time schedules within Unity, right??

3. QUESTION TWO: Confused on the last part where you create the TP 1XXX.

a. do I need 3 TP (1XXX) that are assigned to the 3 different partitions?

Attached a call flow for AutoAttendant (Unity) and how I want the calls to act.

This is very different than CUE!

1 REPLY
Bronze

Re: ToD Routning Questions

89
Views
0
Helpful
1
Replies