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New Member

tomcat service showing status starting

Hi,

I am building a new setup of call manager 8.6.2. I have successfully installed publisher and subscriber in my cluster. But when i am trying to open the web page of subscriber it give me an error "the page cannot be displayed". I checked the service on the subscriber, the tomcat service is showing from last an hour. I have also tried to start and stop the tomcat service but it didn't work.

Regards,

Pawan Arora

17 REPLIES
Cisco Employee

tomcat service showing status starting

Pawan

can you run the following command utils diagnose test on the subscriber

also can you post the output of stopping and starting the service , also can you send the output of utils service list.

Niket

New Member

tomcat service showing status starting

Hi Niket,

Please find below diagnose test. Will send yo start and stop command output later,

admin:utils diagnose test

Log file: platform/log/diag1.log

Starting diagnostic test(s)

===========================

test - disk_space          : Passed (available: 29425 MB, used: 11726 MB)

skip - disk_files          : This module must be run directly and off hours

test - service_manager     : Passed

test - tomcat              : Passed

test - tomcat_deadlocks    : Passed

test - tomcat_keystore     : Passed

test - tomcat_connectors   : Failed - The HTTPS port is not responding to local requests.  Please collect all of the Tomcat logs for root cause analysis: file get activelog tomcat/logs/*

test - tomcat_threads      : Passed

test - tomcat_memory       : Passed

test - tomcat_sessions     : Passed

test - validate_network    : Passed

test - raid                : Passed

test - system_info         : Passed (Collected system information in diagnostic log)

test - ntp_reachability    : Passed

test - ntp_clock_drift     : Passed

test - ntp_stratum         : Failed

The reference NTP server is a stratum 12 clock.

NTP servers with stratum 5 or worse clocks are deemed unreliable.

Please consider using an NTP server with better stratum level.

Please use OS Admin GUI to add/delete NTP servers.

skip - sdl_fragmentation   : This module must be run directly and off hours

skip - sdi_fragmentation   : This module must be run directly and off hours

test - ipv6_networking     : Passed

Diagnostics Completed

admin:utils service list

Requesting service status, please wait...

System SSH [STARTED]

Cluster Manager [STARTED]

Service Manager is running

Getting list of all services

>> Return code = 0

A Cisco DB[STARTED]

A Cisco DB Replicator[STARTED]

Cisco AMC Service[STARTED]

Cisco Audit Event Service[STARTED]

Cisco CAR DB[STOPPED]  Commanded Out of Service

Cisco CAR Scheduler[STOPPED]  Commanded Out of Service

Cisco CDP[STARTED]

Cisco CDP Agent[STARTED]

Cisco CDR Agent[STARTED]

Cisco CDR Repository Manager[STOPPED]  Commanded Out of Service

Cisco CallManager Admin[STOPPED]  Commanded Out of Service

Cisco CallManager Cisco IP Phone Services[STOPPED]  Commanded Out of Service

Cisco CallManager Personal Directory[STOPPED]  Commanded Out of Service

Cisco CallManager Serviceability[STOPPED]  Commanded Out of Service

Cisco CallManager Serviceability RTMT[STOPPED]  Commanded Out of Service

Cisco Certificate Change Notification[STARTED]

Cisco Certificate Expiry Monitor[STARTED]

Cisco Change Credential Application[STOPPED]  Commanded Out of Service

Cisco DRF Local[STARTED]

Cisco DRF Master[STOPPED]  Commanded Out of Service

Cisco Database Layer Monitor[STARTED]

Cisco Extension Mobility Application[STOPPED]  Commanded Out of Service

Cisco License Manager[STARTED]

Cisco Log Partition Monitoring Tool[STARTED]

Cisco RIS Data Collector[STARTED]

Cisco RTMT Reporter Servlet[STOPPED]  Commanded Out of Service

Cisco SOAP - CallRecord Service[STOPPED]  Commanded Out of Service

Cisco Syslog Agent[STARTED]

Cisco Tomcat[STARTING]

Cisco Tomcat Stats Servlet[STOPPED]  Commanded Out of Service

Cisco Trace Collection Service[STARTED]

Cisco Trace Collection Servlet[STOPPED]  Commanded Out of Service

Cisco Trust Verification Service[STARTED]

Cisco User Data Services[STOPPED]  Commanded Out of Service

Host Resources Agent[STARTED]

MIB2 Agent[STARTED]

Native Agent Adapter[STARTED]

SNMP Master Agent[STARTED]

SOAP - Diagnostic Portal Database Service[STOPPED]  Commanded Out of Service

SOAP -Log Collection APIs[STOPPED]  Commanded Out of Service

SOAP -Performance Monitoring APIs[STOPPED]  Commanded Out of Service

SOAP -Real-Time Service APIs[STOPPED]  Commanded Out of Service

System Application Agent[STARTED]

Cisco AXL Web Service[STOPPED]  Service Not Activated

Cisco Bulk Provisioning Service[STOPPED]  Service Not Activated

Cisco CAR Web Service[STOPPED]  Service Not Activated

Cisco CTIManager[STOPPED]  Service Not Activated

Cisco CTL Provider[STOPPED]  Service Not Activated

Cisco CallManager[STOPPED]  Service Not Activated

Cisco CallManager SNMP Service[STOPPED]  Service Not Activated

Cisco Certificate Authority Proxy Function[STOPPED]  Service Not Activated

Cisco DHCP Monitor Service[STOPPED]  Service Not Activated

Cisco Dialed Number Analyzer[STOPPED]  Service Not Activated

Cisco Dialed Number Analyzer Server[STOPPED]  Service Not Activated

Cisco DirSync[STOPPED]  Service Not Activated

Cisco Extended Functions[STOPPED]  Service Not Activated

Cisco Extension Mobility[STOPPED]  Service Not Activated

Cisco IP Manager Assistant[STOPPED]  Service Not Activated

Cisco IP Voice Media Streaming App[STOPPED]  Service Not Activated

Cisco Messaging Interface[STOPPED]  Service Not Activated

Cisco SOAP - CDRonDemand Service[STOPPED]  Service Not Activated

Cisco Serviceability Reporter[STOPPED]  Service Not Activated

Cisco TAPS Service[STOPPED]  Service Not Activated

Cisco Tftp[STOPPED]  Service Not Activated

Cisco UXL Web Service[STOPPED]  Service Not Activated

Cisco Unified Mobile Voice Access Service[STOPPED]  Service Not Activated

Cisco WebDialer Web Service[STOPPED]  Service Not Activated

Platform SOAP Services[STOPPED]  Service Not Activated

Primary Node =false

Regards,

Pawan Arora

VIP Super Bronze

tomcat service showing status starting

What hardware are you using? Is this vmware? I suggest you try and reboot your servers

Please rate all useful posts

"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

tomcat service showing status starting

I am using 7825 server. Please find below the hardware of the server

HW Platform       : 7825I5

Processors        : 1

Type              : Intel(R) Xeon(R) CPU           X3430  @ 2.40GHz

CPU Speed         : 2400

Memory            : 4096 MBytes

Object ID         : 1.3.6.1.4.1.9.1.746

OS Version        : UCOS 5.0.0.0-2

Cisco Employee

tomcat service showing status starting

can you try utils service restart Cisco Tomcat and log the session and send the output as well..

Cisco Employee

tomcat service showing status starting

also pawan do you have any third party servers talking to the publisher/subscriber servers via the AXL service

New Member

tomcat service showing status starting

Hi Niket,

No there is not third party server. This is fresh setup

Regards,

Pawan Arora

Cisco Employee

tomcat service showing status starting

did you try

performin utils service restart Cisco Tomcat on the subscriber.

New Member

tomcat service showing status starting

yes, i have run the command and it is still executing

admin:utils service restart Cisco Tomcat

Service Manager is running

Cisco Tomcat[STARTING]

Cisco Tomcat[STARTING]

Cisco Tomcat[STARTING]

Cisco Tomcat[STARTING]

Cisco Tomcat[STARTING]

Cisco Tomcat[STARTING]

Cisco Tomcat[STARTING]

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Cisco Employee

tomcat service showing status starting

Hi Pawan,

Try rebooting the server and see if it helps.

Niket

VIP Super Bronze

tomcat service showing status starting

Pawan,

Try and restart the server and see if the service comes back as I suggested earlier

Please rate all useful posts

"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

tomcat service showing status starting

I have already tried that but it didn't help...let me do it again

VIP Purple

tomcat service showing status starting

Hi Pawan,

Can u cross-check the database replication between PUB and SUB using utils dbreplication runtimestate command?

regds,

aman

New Member

tomcat service showing status starting

Hi Aman,

Please find below the output of the command:

admin:utils dbreplication runtimestate

DB and Replication Services: ALL RUNNING

Cluster Replication State: Only available on the PUB

DB Version: ccm8_6_2_20000_2

Number of replicated tables: 541

Cluster Detailed View from SUB (2 Servers):

                                PING            REPLICATION     REPL.   DBver&  REPL.   REPLICATION SETUP

SERVER-NAME     IP ADDRESS      (msec)  RPC?    STATUS          QUEUE   TABLES  LOOP?   (RTMT)

-----------     ------------    ------  ----    -----------     -----   ------- -----   -----------------

NWJPUB  10.150.3.30     0.120   Yes     Connected       0       match   Yes     (2)

NWJSUB  10.150.3.29     0.024   Yes     Connected       0       match   Yes     (2)

Cisco Employee

tomcat service showing status starting

Hi Pawan,

I believe you are still having an issue with tomcat even after reboot, can you get all the tomcat logs and attach it to the case thread after you restart the service once again and also let us know the time when you tried it.

Regards

Niket

New Member

tomcat service showing status starting

Hi Niket/Aman

Thanks for all your support and time, i have re-installed the subscriber. Now it is working fine.

Regards,

Pawan Arora

Hi I want to share the

Hi I want to share the problem I had, it was similar but with the server Prime License Manager 10.5 after upgrade from 9.1.1, after I upgraded the server, the service Cisco Tomcat don´t started so I ran the command "utils diagnose test" and I saw the Tomcat error then I collected the Tomcat logs and find a problem with the certificates, so the way I can solve the problem is creating the tomcat certificates so from the CLI of the server I ran the command "set web-security XXX XXX XXX XXX XXX" with the appropiate data and restart the server and problem solved!

I hope this help somebody else with the same issue.

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