Re: Tools to troubleshoot inbound calls(CM 6.1(3))
CUCM really has nothing to do with call quality issues, the RTP is between endpoints so the 1st step would be gathering sniffer traces to look at how the packets are being received. Pressing ? twice in the phone brings up statistics you can see in real time.
I'd check routing or QoS issues.
There are a few bugs that could cause choppy voice on phones so you can also look in the bug toolkit
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...