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Trace Collection Tool Error

paulblohm
Level 1
Level 1

Hello,

I have successfully downloaded the Plug In - Cisco CallManager Trace Collection Tool on to my Desktop. However when I try to run any Trace Collection from either of our Servers it displays the error message below:-

Run-time-error'-2147217406 (80041002)':

Automation error

I press OK and then the Application closes down.

We are using the follwing versions:-

System Version 4.1(3)sr3a

Administration Version 4.1(0.11)

Any help would be greatly appreciated.

Thanks.

4 Replies 4

mmellet
Level 3
Level 3

It looks like bug - CSCsb57898 in Unity.

gogasca
Level 10
Level 10

This happens for all PCs ?

Could you please send us an screenshot.

Hello,

Thanks for your reply.

I have tried two different PCs' and the same problem occurred on both.

I have also attached a screen shot for you.

jason-calbert_2
Level 3
Level 3

Try putting the plugin on callmanager it's self. See if you get the same error. This sounds like a workstation error.

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