Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Trace Collection Tool Error

Hello,

I have successfully downloaded the Plug In - Cisco CallManager Trace Collection Tool on to my Desktop. However when I try to run any Trace Collection from either of our Servers it displays the error message below:-

Run-time-error'-2147217406 (80041002)':

Automation error

I press OK and then the Application closes down.

We are using the follwing versions:-

System Version 4.1(3)sr3a

Administration Version 4.1(0.11)

Any help would be greatly appreciated.

Thanks.

4 REPLIES
New Member

Re: Trace Collection Tool Error

It looks like bug - CSCsb57898 in Unity.

Green

Re: Trace Collection Tool Error

This happens for all PCs ?

Could you please send us an screenshot.

New Member

Re: Trace Collection Tool Error

Hello,

Thanks for your reply.

I have tried two different PCs' and the same problem occurred on both.

I have also attached a screen shot for you.

Re: Trace Collection Tool Error

Try putting the plugin on callmanager it's self. See if you get the same error. This sounds like a workstation error.

297
Views
0
Helpful
4
Replies
CreatePlease login to create content