Please excuse my novice question; I recently inherited administration of my company's cisco voip infrastructure without having much xp in the area. I need to review call patterns (user usage not actual dial patterns) and usage in a CCM 4.1 environment, unified Unity voicemail with cisco 2811 router setup as H.323 gateways between our four-five voip enabled remote sites. Generally, I need to collect and review data on call volume between voip enabled sites from most call volume to least, most dialed numbers internal or external number so on and so forth. Does call manager offer this functionaility? If it is not enabled by default how may I enable the proper logging/auditing on CCM to produce reports equal to or similar to those I'm looking for.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...