I just had a client that set up a v7 Cisco CallManager system this summer. Someone made some wrongful non-emergency calls (911) and I am trying to track down what extension it came from. CDR was not enabled, nor did they purchase that option. Is there a simple log or report that I can run to retrieve who all dialed 911?
One last quick question I had about it.. are there extra licensing fees involved to use the CDR's or is it always included? Correct me if i'm wrong but won't CAR let you do what you want? I've never used it so be brutally honest.
The 3rd party company has CDR turned on for us so I just exported the days that I needed and searched for ,911, in the file and found the information I needed to move forward. I would be interested in making some reporting software of my own to read this. I'm sure it's all out there what every value is for.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...