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Community Member

Tracking of Calls in Cisco IP Telepony

Dear Sir,

Since we dont have a third party softwares to detect all Calls in our System.

Is there any command to know the Placed Calls History of every Telephone line.

Thanks,

Michael

7 REPLIES
Community Member

Tracking of Calls in Cisco IP Telepony

Hi Michael,

I don't think that there is any special commad for these purposes.

So you should look for the 3rd party call accountig software.

If possible, follow this link: http://www.2ring.com/ca to get an overview about 2Ring's solution.

Maybe it will resolve all your needs.

HTH,

Martin

Cisco Employee

Re: Tracking of Calls in Cisco IP Telepony

Start by mentioning what you have... CUCM?? CME?? Version???

Sent from Cisco Technical Support iPad App

HTH

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Community Member

Re: Tracking of Calls in Cisco IP Telepony

Dear Sir,

I have CUCM Express.. I cannot track the list of numbers they calling.

Is there any command for tracking the history of calls to be easily summarize?

Thanks..

Community Member

Re: Tracking of Calls in Cisco IP Telepony

Hi Michael

With CallManager Express (CME), there is no native call detail record (CDR) available on the router. When using CME, you will have to use an External Server where you can export call records and other details. Here is a link which should help you better understand how this works:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/srnd/design/guide/managcme.html

Re: Tracking of Calls in Cisco IP Telepony

Placed calls history, yes through CDR.

If you have a call agent, either a CUCM or CME they both generate CDR, (Call Detail recordes) this is far more escalable and can be audit by the administrator, instead of the local phone placed calls.

CUCM has a native CDR and CAR webpage to run reports, you can also query via SQL the Database.

CME needs an external Syslog server (amond other options) to deposit it's call records.

Purple

Re: Tracking of Calls in Cisco IP Telepony

Hi Michael,

you can refer the link for details.

https://supportforums.cisco.com/docs/DOC-9758

regds,

aman

Community Member

Re: Tracking of Calls in Cisco IP Telepony

Dear Sir,

Thank you for the Help,

But for my CUCM Express, still not displaying the Call History. Please see attached image below.

The Cisco Unified CME GUI provides call history information in the Reports > Call History window so that a network administrator can monitor for unknown callers or disallowed calling activities based on calling patterns.

Thanks,

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