I'm trying to run reports on traffic summary for a specific extension, and I'm having a problem running the report for multiple days. My goal is to do a report for the last month, breaking it down on a hour of day, to track call volumes per hour
the way its seeming to me so far is I have to run it on an individual day basis
is this correct, or is there something I am missing?
You are not missing anything :) To compile the report you are looking for will require a fair bit of work due to the hourly "call volume" statistic you need. I wish there was an easier way but there really isn't.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...