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Community Member

traffic Summary based on extensions

I'm trying to run reports on traffic summary for a specific extension, and I'm having a problem running the report for multiple days. My goal is to do a report for the last month, breaking it down on a hour of day, to track call volumes per hour

the way its seeming to me so far is I have to run it on an individual day basis

is this correct, or is there something I am missing?

2 REPLIES
Hall of Fame Super Red

Re: traffic Summary based on extensions

Hi Mark,

You are not missing anything :) To compile the report you are looking for will require a fair bit of work due to the hourly "call volume" statistic you need. I wish there was an easier way but there really isn't.

Hope this helps!

Rob

Community Member

Re: traffic Summary based on extensions

Are there any 3rd party tools to do reports in a more time efficient manner?

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