Transfer call before connected

[Peterson Cristovam]

Hi guys

Is possible the following situation:

Phone A call a external number and before the call conected or while ringing the destination, Phone A wants transfer to Phone B, is possible? Because I not found the transfer button on softkey customize.

Thanks

Peterson

[dksingh]

Yes, its called blind or semi-attended transfer.

What is these phones registered with and what

protocols are we talking about here?

[Peterson Cristovam]

CallManager 8.0

SCCP Phones

H.323 gateways

Just remember

Phone A calls an external number and wants transfer to Phone B before that external number connected (while the external number is ringing).

[Jaime Valencia · Accepted solution]

No, that's not possible.

A call needs to be connected in order for the transfer process to work as it will put the call on hold.

Transferring a Connected Call

Transfer redirects a connected call. The target is  the number to which you want to transfer the call.

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cuipph/7970g_7971g-ge/english/4_1_3/english/release/notes/413_70f.html

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[Rob Huffman · Accepted solution]

Hey peterson,

Just to add a note to the great tips from Java and DK (+5 each ) Happy

Friday Java!

If you look at the Softkey template for the Ring Out call state we see that

Transfer is not an available Softkey. There is another way to accomplish

this request, it's not exact but does almost the same thing.

Phone A calls Phone B or vise versa, Phone A presses Confrn, dials

External number. Calls starts ringing at external, Phone A presses

Confrn a second time, Phone B is connected to Ringing external number.

Cheers!

Huff