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New Member

Transfer Call Drop

Hi Guys,

My Customer have any directory number that is with following problem: When A receive the call external and try transfer B, the call drop. The same problem occur when a one call is did internal. I verify the CSS and didn't found problem.

Thanks,

Wilson Santana

6 REPLIES
Bronze

Re: Transfer Call Drop

Is it a CME or CCM?

MK

New Member

Re: Transfer Call Drop

Hi,

It is a CallManaer 5.1

Thanks,

Wilson Santana

Re: Transfer Call Drop

Hi Wilson,

In most cases

it is a codec mismatch problem

Please check if there is a transcoder exist in your MRGL

Or you have the 3-ip phones using the same codec [ in the same regon ]

awaiting your feed back

New Member

Re: Transfer Call Drop

Hi,

I Verify the configuration and it correct. My Customer didn't nothing change in the network. The problem is occuring randomly.

Thanks,

Wilson Santana

New Member

Re: Transfer Call Drop

Collect the traces, open them up and do a search on "Mediaresource" See if you have any allocation errors.

New Member

Re: Transfer Call Drop

Hi,

Thank You for your collaboration. I will verify this possibility, but,I don't believe that the problem is lack of resource, because, the Customer have many bandwidth available. The Regions is configuring all sites with G.711

Thanks,

Wilson

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