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New Member

Transfer call straight to voice mail

       I have UCM 8.x and I am trying to configure the option to transfer calls straight to a users VM instead of ringing the phone.  I have done this in the past and it is a fairly straight forward setup but cannot seem to get it working now.  I have the VM profile configured along with the CTI route point allowing this.  Currently I can dial the 5 digit extension and ring the phone.  I can transfer calls to the 5 digit extension.  I can even dial the CTI route point and go straight to the users mailbox greeting but I cannot transfer to it.

Scenario:

User A  has ext.12345

I can dial 12345 and it rings

I can transfer calls to 12345 and it rings then goes to VM.

I can dial *12345 and it goes straight to the users VM greeting

I cannot transfer a call to *12345

I can't understand why I can dial *12345 and it works but transfers fail.

Thanx in advance.

5 REPLIES
Hall of Fame Super Red

Re: Transfer call straight to voice mail

Hi there,

What do you get when you attempt these transfers? Reorder tone, busy, nothing, opening greeting?

What exact versions of Unity Connection and CUCM?

Cheers!

Rob

"Everything is broken" - Bob Dylan

New Member

Re: Transfer call straight to voice mail

CM ver:    8.0.3.20000-2

Unity ver:  8.0.3.20000-18

There is nothing; it acts like it is waiting for another digit.

I have verfied route point dn is *XXXXX

Thanks,

Hall of Fame Super Red

Re: Transfer call straight to voice mail

Hi there,

If you wait long enough or press # after the *xxxx does it work? It almost

sounds like an IDT issue.

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

Silver

Re: Transfer call straight to voice mail

One thing I would check is the Calling Search Space under the Call Forward and Call Pickup section.

Thanks, Tony Please rate helpful posts!
New Member

Re: Transfer call straight to voice mail

I have found that per Rob's suggestion that if I wait for 15 seconds the transfer will work.

Hmmm...I'm not sure why this is happening because all other direct transfers go through immediately with no delay.

Pressing the # only causes the transfer to disconnect.

Another thing I have found is that if I transfer to the full extension (we're using a translation down to 5 digit for internal calling) it works perfectly.

Thanks again.

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