I have UCM 8.x and I am trying to configure the option to transfer calls straight to a users VM instead of ringing the phone. I have done this in the past and it is a fairly straight forward setup but cannot seem to get it working now. I have the VM profile configured along with the CTI route point allowing this. Currently I can dial the 5 digit extension and ring the phone. I can transfer calls to the 5 digit extension. I can even dial the CTI route point and go straight to the users mailbox greeting but I cannot transfer to it.
User A has ext.12345
I can dial 12345 and it rings
I can transfer calls to 12345 and it rings then goes to VM.
I can dial *12345 and it goes straight to the users VM greeting
I cannot transfer a call to *12345
I can't understand why I can dial *12345 and it works but transfers fail.
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