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Transfer call to cell - Mobility Connect

Were running UC 6.1.1b and I have around 15 people running Mobility with no problems..but there is one user that seems to not work right.

The user can get calls rolled over to the cell from any internal or external number. The basic Mobility piece works, its when the user picks up the phone and tries to send it to her cell. The user hits the mobility softkey and it just says mobile connect on. I can uncheck the mobile connect in the remote destination but it just says its off when the user hits the softkey. I have verified my settings against people that do work and there is nothing different. I tried deleting the account and trying a different phone. (the basic stuff)

Any ideas?

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