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Transfer call to different number after specific time

Hi

I have a CME with CUE, with options 1 .2 and 3.

 

I need that when someone calls to company and push the option 3 after the 6P.M tranfer call to my cell phone, during the day (before the 6P.M) when someone push option 3 the calls keep going to the internal extensions.

 

Is it possible?

 

 

 

 

1 REPLY
Cisco Employee

thiagocella,On the CUE, you

thiagocella,

On the CUE, you will first need to set the business schedule for the organization.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel2_1/cmdref/cmdref_1/c_cmds.html#wp1273778

 

Then, you will need to make a custom script that checks this business schedule and on option 3, routes the call to a different number after 6 pm. TAC doesn't help with custom scripts as they don't support it. You could use this guide as a start.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/63897-cue-custom-scripts-start.html

 

 

Thanks

 

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