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Community Member

Transfer/conference only works one way

Hello,

When transferring calls from site to site over a wan it only works in one direction. I am able to call a station at the other site but as soon as I hit transfer the station at the far end rings busy. If the station at the far end transfers to me, it works. The far end is a SRST. Everythings looks to be programmed correctly. The two sites have their on device pools.

Thanks

3 REPLIES
Silver

Re: Transfer/conference only works one way

This sounds like a codec problem - are the calls you are trying to transfer over there originating from a gateway, or just another ip phone in your area?

Mary Beth

Community Member

Re: Transfer/conference only works one way

Hi there,

They are originating from the gateway. Only calls from the outside. Thanks

Silver

Re: Transfer/conference only works one way

So probably your gateway is trying to use a codec that your regions config does not want to allow. The gateway might need to have a media resource group that has a transcoder, or if it is H323, you would want to have a codec class built that would allow the codec that you need to use to get to the other site.

Mary Beth

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