Transfer direct to voicemail question

[loneale2007]

I am using the Cisco IP Phone 7960G for CallManager 4.1(3). As a receptionist, I would like to be able to directly transfer people to voicemail (without waiting for the ext. to ring through) when the callee is unavailable. I do not want to idirect them to the general voicemail, and I direct calls for more than one callee/voicemail box, so don't think the manager/assistant proxy line can work for my needs. Any suggestions? Thank you!

[Brandon Buffin]

Take a look at the following link.

http://www.cisco.com/warp/public/788/AVVID/transfer_voicemail.html

Hope this helps. If so, please rate the post.

Brandon

[gogasca]

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

This should work with CCM 4.1(3)

[loneale2007]

Thank you so much for your help! I couldn't seem to find the right page, so I appreciate you finding it for me.

[gmorrow]

We are having the same issue allow we are trying to use the Attendant Console to do it and we get an error message that says fail to transfer to voicemail.