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New Member

Transfer direct to voicemail question

I am using the Cisco IP Phone 7960G for CallManager 4.1(3). As a receptionist, I would like to be able to directly transfer people to voicemail (without waiting for the ext. to ring through) when the callee is unavailable. I do not want to idirect them to the general voicemail, and I direct calls for more than one callee/voicemail box, so don't think the manager/assistant proxy line can work for my needs. Any suggestions? Thank you!

4 REPLIES

Re: Transfer direct to voicemail question

Take a look at the following link.

http://www.cisco.com/warp/public/788/AVVID/transfer_voicemail.html

Hope this helps. If so, please rate the post.

Brandon

Green

Re: Transfer direct to voicemail question

New Member

Re: Transfer direct to voicemail question

Thank you so much for your help! I couldn't seem to find the right page, so I appreciate you finding it for me.

New Member

Re: Transfer direct to voicemail question

We are having the same issue allow we are trying to use the Attendant Console to do it and we get an error message that says fail to transfer to voicemail.

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