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Transfer Directly to Voice Mail

Is there a way to transfer a call directly to some one voice mail without ringing their phone?

2 REPLIES

Re: Transfer Directly to Voice Mail

Hi,

If your DNs are 2XXX, then make a CTI route point 92XXX and Forward all to VM. Add 92XX as alternate extension in VM. Now if someone calls or transfers a call to 92XX they will hear 2XXX's VM greating.

Another way is to make a Translation 92XXX that translates to 2XXX in a partition that is not available to other phones - lets say VM-Translate. Then add a CTI route point 2XXX in the VM-Translate partition and Forward all to VM.

BR,

Stoyan

Hall of Fame Super Red

Re: Transfer Directly to Voice Mail

Hi Bill,

This is most possible and is a very helpful feature :) Here are two good methods to Transfer Directly to VM without ringing the phone;

How to Transfer a Caller Directly into a Cisco Unity Mailbox

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/products_tech_note09186a008015b963.shtml

Or this method;

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

Hope this helps!

Rob

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