09-01-2009 09:41 AM - edited 03-15-2019 07:34 PM
Is there a way to transfer a call directly to some one voice mail without ringing their phone?
09-01-2009 10:07 AM
Hi,
If your DNs are 2XXX, then make a CTI route point 92XXX and Forward all to VM. Add 92XX as alternate extension in VM. Now if someone calls or transfers a call to 92XX they will hear 2XXX's VM greating.
Another way is to make a Translation 92XXX that translates to 2XXX in a partition that is not available to other phones - lets say VM-Translate. Then add a CTI route point 2XXX in the VM-Translate partition and Forward all to VM.
BR,
Stoyan
09-01-2009 10:10 AM
Hi Bill,
This is most possible and is a very helpful feature :) Here are two good methods to Transfer Directly to VM without ringing the phone;
How to Transfer a Caller Directly into a Cisco Unity Mailbox
Or this method;
Hope this helps!
Rob
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