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Community Member

Transfer issues from Unity Connection to Call Manager

I am having an issue with an installation of Cisco Business Edition 6000 and Unity Connection.  I have calls routing in through a PRI line and coming into an extension for the Auto Attendant.  It routes across a CTI Route Point over to Unity which plays the auto attendant.  I hit '0' for the operator, I hear please wait while I transfer your call.  After this is silence and about 30 seconds later the line drops out.  This happens if I hit any option in the auto attendant or even dial an extension from the auto attendant.  Any idea what would cause this?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

Transfer issues from Unity Connection to Call Manager

Joseph,

Can you post a screen shot of your main call handler..Have you also checked the default system traansfer and outdial under restriction table..

If everything is fine, then you need to collect the unity connection traces

Use this link to collect the relevant trace..(you will need the connection conversation manager traces)

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsg010.html

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
6 REPLIES
Hall of Fame Super Silver

Transfer issues from Unity Connection to Call Manager

few things to check:

1. restriction tables on UCXN

2. CSS applied to voicemail ports or SIP trunk

3. Call Handler --> Greeting --> Allow transfers to numbers not associated with user or call handler checked

HTH,

Chris

Community Member

Transfer issues from Unity Connection to Call Manager

I have changed the restriction tables to allow all (i believe), also I've tried multiple CSS's with various call privileges on the voicemail ports, and I have toggled that option in the Call Handler as well.  I've set it on that specific call handler and on the call handler global setting. 

As far as the restriction tables go, if you uncheck the block box in the list does it essentially allow that pattern.

Thanks

Community Member

Transfer issues from Unity Connection to Call Manager

I have changed the restriction  tables to allow all (i believe), also I've tried multiple CSS's with  various call privileges on the voicemail ports, and I have toggled that  option in the Call Handler as well.  I've set it on that specific call  handler and on the call handler global setting. 

As far as the restriction tables go, if you uncheck the block box in the list does it essentially allow that pattern.

Does anyone have any other suggestions as to what could be causing this.

VIP Super Bronze

Transfer issues from Unity Connection to Call Manager

Joseph,

Can you post a screen shot of your main call handler..Have you also checked the default system traansfer and outdial under restriction table..

If everything is fine, then you need to collect the unity connection traces

Use this link to collect the relevant trace..(you will need the connection conversation manager traces)

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsg010.html

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Community Member

Transfer issues from Unity Connection to Call Manager

Thank you for your response. 

Attached are the screenshots. 

I've setup the restriction table as 2???* .  I'm mostly concerned with the 2XXX extensions right now, which is where the main operator is.  I will start tracing the calls as well to see what else I can find out.

Thank you again for your response.

Community Member

Transfer issues from Unity Connection to Call Manager

The issue was media termination point was checked on the gateway that the call originated from.  After unchecking this everything started working correctly.

Thanks

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