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Community Member

Transfer of call directly to voicemail

Can someone provide a pointer for forwarding calls directly to someone's voicemail instead of ringing their extension?

-Shikamaru

1 ACCEPTED SOLUTION

Accepted Solutions
Community Member

Re: Transfer of call directly to voicemail

Add a CTI RP with *XXXX and CallFwdALL to Voicemail

make sure your default voicemail profile has mailbox mask XXXX listed or this won't work.

2 REPLIES
Community Member

Re: Transfer of call directly to voicemail

Add a CTI RP with *XXXX and CallFwdALL to Voicemail

make sure your default voicemail profile has mailbox mask XXXX listed or this won't work.

Community Member

Re: Transfer of call directly to voicemail

You can set it up so that users can dial * before the extension to send it directly to voice mail. Just create a CTI route for *XXXX and forward all to VM.

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