We have several assistants that have an instance of their boss's extension on their handset. If a call comes in on one of these lines and the assistant answers, how do we "transfer" that call into the boss's office when its on the "same" extension?
To be short, you don't. Options in a typical setup are:
Hold on AA phone, Resume from Manager phone
Manager leverage Barge/cBarge to initiate conference and then AA drops call
Configure a secondary line on the Manager's phone that the AA can transfer calls to (this can be setup as an alternate extension in VM so that VM is not affected)
You may want to look at IPMA to see if it may have some additional capabilities to meet your needs. The main issue with your current setup is the process by which the AA notifies the Manager that there is a call holding or that they need to barge into. I have never been super keen on IPMA but you may find something useful. There are two modes - Shared Line mode (AA/Manager share a line) and Proxy Mode (AA handles calls on a proxy line - i.e., no shared line).
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...