Transfer OUT of Voicemail box instead of leaving a message. 8.5

[Scott Almand]

Hey Guys,

I'm trying to figure out how to transfer a call out of a voicemail box, back to a hunt list.

Basically, what we need to do is this:

Call extension and user does not answer. Voicemail greeting prompts me to either leave a message after the tone, or press 9 (or any button) to be transferred to the next available associate.

Is this possible? We are using CUCM 8.5.1 and Unity 8.6.2.

Thanks in advance.

[Adam Thompson · Accepted solution]

You would need to configure the 'caller input' for the mailbox. 

In the mailbox:

1. Edit > Caller Input
2. Select key '9'
3. Select 'Call Action > Transfer to Alternate Contact Number'
4. Enter the extension
5. Save

HTH,
Adam

[Scott Almand]

We literally figured it out 2 minutes before your reply. But this is the correct answer. Thank you.

Just clarifying that this is done through Unity.