Hi, i have a little problem with some transfe call, the scenario is this:
i have 2 cluster CCM, the calls between them is established good in g.729, when one of the sides want to transfer the call to an external number (cel or lical, over pstn) when put transfer botton, the call with the other cluster is disconnected,
Just throwing it out there but if you have the know-how to run detailed traces do so while attempting to complete the transfer and you should see CallManager search the assigned DP->MRGL (if assigned) for transcoding resources (as Matt said) and then eventually fail and release the call. If that's the case it's more than likely a transcoding issue.
If you have available DSPs in your head-end gateways make sure they exist in an MRG/L accessible to the DPs of both the phones and trunks (on both sides).
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...