Re: Transfer problem

Sandy Lee · ‎02-15-2007

Hi,

We have 2 users with 7940G phones. Phone A has Line 1 CFA to Phone B Line 1. If the call is good to go, then Phone B transfers to Phone A Line 2 (which is not a shared line). The call gets transfered, but after 2 seconds, the call gets dropped. It is intermittent.

Any ideas?

Thanks!

jbarcena · ‎02-15-2007

I recommend you to take a CCM/SDL detailed trace on the server were the phones are registered to see what is going on with the call:

http://www.cisco.com/warp/customer/788/AVVID/cm_trace.html

Without the trace you will only be guessing.

Sandy Lee · ‎02-16-2007

Hi,

Here's the CCM trace. We don't have the SDL trace yet. The call was made at 9:35

Caller 8694

Called 2063 CFA 2566

User 2566 Transfered to 14477

I only have the results from searching 14477, which is the line having the issue. If you need more, let me know.

Thanks!

Sandy Lee · ‎02-16-2007

here's the file.

jbarcena · ‎02-16-2007

Sandy,

Please attach the actual trace, the one that is located in the ProgramFiles\Cisco\Trace\CCM

Sandy Lee · ‎02-16-2007

Ok, here they are.

Thanks again.

jbarcena · ‎02-16-2007

Sandy,

I meant the txt file that is on that folder, do not copy the content on a word doc

j.morand · ‎02-16-2007

Hi,

I work with Sandy, here is the original files.

jbarcena · ‎02-18-2007

02/15/2007 09:35:43.417 CCM|StationInit: (0005597) SoftKeyEvent softKeyEvent=4(Trnsfer) lineInstance=1 callReference=33919056.|<:DKN01TA-CLUSTER><:10.0.17.10><:2><:10.11.16.240><:SEP001906DC16E5>

*Here the User 2566 pressed the Transfer Sofkey for the first time*

02/15/2007 09:35:44.057 CCM|StationInit: (0005597) KeypadButton kpButton=1.|<:DKN01TA-CLUSTER><:10.0.17.10><:2><:10.11.16.240><:SEP001906DC16E5>

02/15/2007 09:35:44.417 CCM|StationInit: (0005597) KeypadButton kpButton=4.|<:DKN01TA-CLUSTER><:10.0.17.10><:2><:10.11.16.240><:SEP001906DC16E5>

02/15/2007 09:35:44.948 CCM|StationInit: (0005597) KeypadButton kpButton=4.|<:DKN01TA-CLUSTER><:10.0.17.10><:2><:10.11.16.240><:SEP001906DC16E5>

02/15/2007 09:35:45.401 CCM|StationInit: (0005597) KeypadButton kpButton=7.|<:DKN01TA-CLUSTER><:10.0.17.10><:2><:10.11.16.240><:SEP001906DC16E5>

02/15/2007 09:35:45.635 CCM|StationInit: (0005597) KeypadButton kpButton=7.|<:DKN01TA-CLUSTER><:10.0.17.10><:2><:10.11.16.240><:SEP001906DC16E5>

* Here we see how 2566 pressed the digits to dial 14477 *

02/15/2007 09:35:45.635 CCM|Digit analysis: match(pi="1", fqcn="2566", cn="2566",plv="5", pss="PT_IPMA:PT_IPMA_Everyone:CAMPUS_UL:MSH:FONCTIONS_ET_MESS_VOCALE:VMPilotPartition:APPELS_RESTREINTS:BLOQUER_6562131:911_CAMPUS:LOCAL_SANS_FRAIS_QC:PT_TOLLBYPASS:AMERIQUE_NORD:0_BELL:0_CARTE_APPEL_CAMPUS:01_011", TodFilteredPss="PT_IPMA:PT_IPMA_Everyone:CAMPUS_UL:MSH:FONCTIONS_ET_MESS_VOCALE:VMPilotPartition:APPELS_RESTREINTS:BLOQUER_6562131:911_CAMPUS:LOCAL_SANS_FRAIS_QC:PT_TOLLBYPASS:AMERIQUE_NORD:0_BELL:0_CARTE_APPEL_CAMPUS:01_011", dd="14477",dac="0")|<:DKN01TA-CLUSTER><:10.0.17.10><:2><:10.11.16.240><:SEP001906DC16E5>

02/15/2007 09:35:45.651 CCM|StationD: (0005597) DialedNumber dialedNumber=14477 lineInstance=1 callReference=33919168.|<:DKN01TA-CLUSTER><:10.0.17.10><:2><:10.11.16.240><:SEP001906DC16E5>

02/15/2007 09:35:45.651 CCM|StationD: (0005597) CallState callState=12 lineInstance=1 callReference=33919168|<:DKN01TA-CLUSTER><:10.0.17.10><:2><:10.11.16.240><:SEP001906DC16E5>

* Call State 12 means that the call is proceeding *

02/15/2007 09:35:45.651 CCM|StationD: (0005597) StartTone tone=36(AlertingTone), direction=0.|<:DKN01TA-CLUSTER><:10.0.17.10><:2><:10.11.16.240><:SEP001906DC16E5>

* Here you are ringing the phone *

02/15/2007 09:35:48.448 CCM|StationInit: (0005597) OnHook.|<:DKN01TA-CLUSTER><:10.0.17.10><:2><:10.11.16.240><:SEP001906DC16E5>

* But here we seee that 2566 hang up *

02/15/2007 09:35:48.464 CCM|StationD: (0005597) CallState callState=2 lineInstance=1 callReference=33919168|<:DKN01TA-CLUSTER><:10.0.17.10><:2><:10.11.16.240><:SEP001906DC16E5>

* Call State 2 is On Hook *

User 2566 never pressed the Transfer softey for the second time, he just hang up the call. So you need to explain them that they need to press the transfer softkey twice, the fist one will allow you to dial the number and the second one will join the two call legs.

Sandy Lee · ‎02-19-2007

Hi Jorge,

Thank you very much for your help. As for our user who doesn't press the transfer softkey twice, she doesn't have to, because we have the tranfer on-hook enabled and it works.

Thanks again.