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New Member

transfer to voicemail

Hi all, Im trying to figure out the sequence for an operator to transfer a call directly to voicemail. This is on a CUCM 6.1. Any help would be appreciated.

4 REPLIES
Cisco Employee

Re: transfer to voicemail

this should get you on track

Transfer a Caller Directly into a Unity Express Mailbox

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml

How to Transfer a Caller Directly into a Cisco Unity Mailbox

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a008015b963.shtml

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Hall of Fame Super Red

Re: transfer to voicemail

Hi John,

Hope all is well!

Just to add a note to the good tips from Java (+5 points for you my friend for your Friday AM coffee :) Have a look at the attached doc;

Hope this helps!

Rob

New Member

Re: transfer to voicemail

Thanks to both of you. I actually did this as just trying to "wing" something and it appears to work. Im glad to know about the pdf though. Thank you both. I apprecaite all your help.

New Member

Re: transfer to voicemail

Oh, and the first one is the one Ive always done Java. But for some reason, it only worked on about half the phones at this location. Not sure why, thats when I went to plan "dont know what to do but wing it" B.

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