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Transfered call

Is there anyway for a transferred call to go back to the DN that transferred it? For example, Extension 1234 answers a call then wants to transfer it to DN 4321. 4321 does not answer and the call forwards to the receptionist. Is there a way that the call could go back to 1234 (the transferror)?

We are using CCM 6.1.

4 REPLIES
Hall of Fame Super Silver

Re: Transfered call

This feature is available in latest CallManager Express, but unfortunatelly is not there in CallManager. Sorry.

Chris

Bronze

Re: Transfered call

Does CME 4.1 support this feature? If so, What the configuration looks like?

Thanks,

Cisco Employee

Re: Transfered call

TRANSFER REVERSION

This feature is available in CCM 4.3,5.x and 6.x with the Cisco Unified Department Attendant Console. It is not available via any other mechanism so far.

Transfer Reversion (Call Recall)

This allows a transferred call to revert back to the department administrator so that it can be answered and then transferred to a new destination.

Cisco Unified Department Attendant Console

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_data_sheet0900aecd805e6a67.html

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/prod_bulletin0900aecd8068bd7a.html

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Bronze

Re: Transfered call

I have a CCM 5.1, does this appliation come with the solution like normal Attendant Consol or we need to buy it seperately? Could you please point me to a configuration link?

Thank,

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