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New Member

Transfering a call from Unity to a Hunt Pilot.

I have a Call handler setup in Unity that allows caller input (Press 1 for Billing, Press 2 for.....) I have a Hunt Pilot setup in Callmanager that I would like to transfer a call to when the caller presses 1. So far I have not been able to congifure the callhandler to transfer the call to the Hunt Pilot. I have tried entering the Hunt Pilot DN in the transfer to subscriber field but it does not work. Any suggestions?

Thanks

Monte

2 REPLIES
Cisco Employee

Re: Transfering a call from Unity to a Hunt Pilot.

create a dummy call handler and under transfer options set "yes, ring subscriber a this extension", on the call handler where you're going to press 1 configure caller input "attempt transfer to" and choose the dummy call handler

that's a very common and ordinary setup

confirm your transfer rules allow dialing that DN

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Transfering a call from Unity to a Hunt Pilot.

This is pretty much what I had already tried.

I did get things to work after I removed my dummy call handler and then rebuilt it. Things seem to be working with the exception that callers do not hear music on hold while being transfered.

Thanks for your reply.

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