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Transfering a voicemessage.

We are running Unity 4.2(1) with exchange off box. We have a general voicemail box where we were able to transfer messages to other mailboxes in the past. We would get a confirmation that the message was transfered in the past, but now it just moves onto the next message. I am looking for ideas on what could have changed.

Thanks.

2 REPLIES
Hall of Fame Super Red

Re: Transfering a voicemessage.

Hi Robert,

There are a number of changed behaviours for Unity 4.2(1) listed in this doc. Here is one of them;

Specifying Per Subscriber Whether Subscribers Confirm Addressees by Name

By default, when subscribers send, forward, or reply to messages by phone, Cisco Unity does not ask them to confirm each addressee-even when they use subscriber extensions to address messages. For subscribers who want Cisco Unity to confirm each addressee by name (regardless of how they added the addressee), you can specify that Cisco Unity plays the prompt " added" after each addressee.

You make the change for individual subscribers or for groups of subscribers on the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility. For more information and a procedure, refer to the "Specifying That Cisco Unity Will Prompt Subscribers to Confirm Addressees by Name" section in the "Cisco Unity System Administration Guide" chapter of the Cisco Unity Documentation Addendum, Release 4.2 at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/42/addendum/add.html.

In earlier versions, you adjusted a setting in the Advanced Settings Tool to specify whether Cisco Unity asked all subscribers associated with a Cisco Unity server to confirm addressees by name. If you are upgrading to Cisco Unity version 4.2(1), see the "Conversation Settings Changed or Removed from Advanced Settings Tool" section.

From this 4.2(1) doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/42/release/notes/cu421rn.html#wp333050

Hope this helps!

Rob

New Member

Re: Transfering a voicemessage.

The issue isn't not only that we aren't getting the confirmation, but the actual message isn't getting forwarded.

Thank you.

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